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 Duration 14 hours

Course Outline

Comprehending Agentic AI

  • Defining agentic architectures and autonomous operational workflows
  • Distinguishing agentic AI from conventional automation frameworks
  • Assessing the current technological landscape and nascent capabilities

Organizational Readiness and Operational Applications

  • High-impact applications across federal and public sector domains
  • Evaluating implementation feasibility and return on investment
  • Design principles for agent-based processes for government efficiency

AI-Augmented Workforce Models

  • Task-level augmentation compared to full process automation
  • Human–AI collaboration models for public service delivery
  • Redefining civil service roles and skill architectures

Governance, Trust, and Risk Management

  • Transparency and explainability expectations for accountability
  • Operational risk mitigation and system reliability standards
  • Ethical guidelines and regulatory compliance considerations

Change Management and Adoption Strategies

  • Preparing leadership and staff for AI-driven modernization
  • Managing cultural resistance and facilitating skill transitions
  • Building AI literacy across the organization for government operations

Workflow Integration and Infrastructure

  • Integrating agentic AI with legacy and existing systems
  • Data pipelines and orchestration requirements for secure environments
  • Monitoring protocols and lifecycle management oversight

Future Scenarios and Strategic Planning

  • Projecting workplace evolution over the next decade
  • Identifying emerging job categories and capability sets
  • Strategic frameworks for long-term planning and policy alignment

Summary and Actionable Next Steps

Requirements

  • An understanding of organizational digital transformation initiatives
  • Experience with business process analysis and optimization
  • Familiarity with foundational AI terminology and concepts

Audience

  • Business executives and senior managers
  • HR leaders and workforce development specialists
  • Innovation managers and technology strategists

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