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 Duration 14 hours

Course Outline

Day 1: Foundational Principles and Responsible Deployment of Generative AI

Core concepts of Artificial Intelligence (AI) and Generative AI (GenAI), including operational mechanisms, value propositions for public sector operations, and inherent limitations

Effective prompting strategies: establishing consistent input structures, defining constraints, and specifying output requirements

Iterative refinement: optimizing results through systematic feedback loops and precise instruction sets

Quality assurance and verification: implementing checklists, cross-referencing, assumption testing, traceability, and acceptance criteria

Standardization of deliverables: developing templates for technical memos, executive summaries, reports, and actionable task lists

Documentation and requirements management: drafting, revising, structuring, summarizing, and defining change and requirement specifications

Responsible usage and data security protocols: ensuring confidentiality, intellectual property protection, adherence to governance principles, and safe-use policies for government contexts

Practical exercises using realistic, anonymized scenarios


Day 2: Applied Scenarios, Productivity Enhancement, and Workflow Integration

Analysis and reporting: transforming raw data into structured insights and executive-ready summaries

Problem resolution and troubleshooting: leveraging AI for root cause analysis and action planning

Cross-functional communication: enhancing decision clarity, facilitating handovers, documenting meeting minutes, and aligning stakeholder expectations

AI as a development copilot: safely generating and reviewing code snippets, pseudocode, and test logic

Accelerating knowledge work: creating reusable procedures, internal standards, and knowledge-base content

Workflow integration: establishing repeatable end-to-end processes from request to final deliverable, including validation steps

Prompt libraries and checklists: implementing role-based collections to ensure consistency and broad adoption for government functions

Capstone exercise and 30-day adoption roadmap: translating individual practical cases into repeatable workflows, with an emphasis on rapid improvements and basic performance metrics

Requirements

This training is tailored for professionals operating in engineering, technical, and operational settings who manage documentation, structured processes, data-driven decision-making, and inter-team collaboration. It is appropriate for specialists and team leads seeking to enhance productivity and the quality of their outputs using Generative AI in routine tasks, without requiring advanced programming or data science expertise. The course is also pertinent to operational or business support roles that regularly engage with technical information and require clearer, faster, and more consistent deliverables for government operations.

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