Course Outline

Introduction to Conversational AI for Government

  • History and evolution of voice assistants in public sector operations
  • Key components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Dialogue Management, and Text-to-Speech (TTS)
  • Overview of major platforms for government use: Alexa, Google Assistant, Rasa

Designing Voice Interfaces for Government Applications

  • Principles of conversational user experience (UX) in a public sector context
  • Intent modeling and entity extraction for government services
  • Voice design tools and flowcharting for government applications

Developing with Dialogflow and Alexa for Government

  • Dialogflow agents, intents, and webhook fulfillment in public sector projects
  • Alexa Skills: intents, slots, voice models, and endpoint integration for government services
  • Multi-turn conversations and session management for efficient government interactions

Building Voice Assistants with Rasa for Government

  • Rasa architecture: NLU, Core, and Actions tailored for public sector needs
  • Training data and domain configuration for government applications
  • Custom actions, forms, and contextual dialogues to enhance government services

Integrating Voice Assistants in Government Systems

  • APIs and webhook back-end services for seamless integration with government systems
  • Connecting to CRMs, databases, and external applications for enhanced service delivery
  • Voice assistants in web apps, IoT devices, and mobile platforms for government use

Testing, Deployment, and Optimization of Government Voice Assistants

  • Simulators and test cases for voice interactions in public sector applications
  • Monitoring usage and debugging conversations to ensure reliable government services
  • Deploying to Google Assistant, Alexa devices, or private platforms within the government environment

Security, Compliance, and Scalability for Government Voice Assistants

  • User authentication and authorization for secure access to government voice assistants
  • Data privacy, GDPR compliance, and audit trails in government systems
  • Version control and CI/CD pipelines for continuous improvement of government voice applications

Summary and Next Steps for Government Implementations

Requirements

  • An understanding of RESTful APIs and JSON for government applications.
  • Experience with at least one programming language (e.g., Python or JavaScript).
  • Familiarity with natural language processing concepts.

Audience

  • Software developers for government projects.
  • UX designers working on voice-based interfaces for government services.
  • Conversational AI teams building virtual assistants for government use.
 21 Hours

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