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Course Outline
Introduction to Conversational AI for Government
- History and evolution of voice assistants in public sector operations
- Key components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Dialogue Management, and Text-to-Speech (TTS)
- Overview of major platforms for government use: Alexa, Google Assistant, Rasa
Designing Voice Interfaces for Government Applications
- Principles of conversational user experience (UX) in a public sector context
- Intent modeling and entity extraction for government services
- Voice design tools and flowcharting for government applications
Developing with Dialogflow and Alexa for Government
- Dialogflow agents, intents, and webhook fulfillment in public sector projects
- Alexa Skills: intents, slots, voice models, and endpoint integration for government services
- Multi-turn conversations and session management for efficient government interactions
Building Voice Assistants with Rasa for Government
- Rasa architecture: NLU, Core, and Actions tailored for public sector needs
- Training data and domain configuration for government applications
- Custom actions, forms, and contextual dialogues to enhance government services
Integrating Voice Assistants in Government Systems
- APIs and webhook back-end services for seamless integration with government systems
- Connecting to CRMs, databases, and external applications for enhanced service delivery
- Voice assistants in web apps, IoT devices, and mobile platforms for government use
Testing, Deployment, and Optimization of Government Voice Assistants
- Simulators and test cases for voice interactions in public sector applications
- Monitoring usage and debugging conversations to ensure reliable government services
- Deploying to Google Assistant, Alexa devices, or private platforms within the government environment
Security, Compliance, and Scalability for Government Voice Assistants
- User authentication and authorization for secure access to government voice assistants
- Data privacy, GDPR compliance, and audit trails in government systems
- Version control and CI/CD pipelines for continuous improvement of government voice applications
Summary and Next Steps for Government Implementations
Requirements
- An understanding of RESTful APIs and JSON for government applications.
- Experience with at least one programming language (e.g., Python or JavaScript).
- Familiarity with natural language processing concepts.
Audience
- Software developers for government projects.
- UX designers working on voice-based interfaces for government services.
- Conversational AI teams building virtual assistants for government use.
21 Hours