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Course Outline
Overview of ChatGPT and Fundamental Capabilities
- Explanation of ChatGPT mechanics and operational principles
- Subscription tiers: Free, Plus, and Enterprise capabilities
- Applications for administrative support functions
- Compliance, ethical considerations, and operational standards
- Practical exercise: Establishing a secure account, configuring settings, and executing foundational commands
Enhancing Professional Communication with ChatGPT
- Drafting formal and informal electronic correspondence
- Composing memoranda, circulars, and internal directives
- Refining and editing existing written materials
- Practical exercise: Drafting three distinct types of administrative documentation
Optimizing Organizational and Planning Processes
- Developing agendas, schedules, and task management frameworks
- Utilizing prompts for strategic weekly planning and task prioritization
- Simulating meeting protocols (minutes, reminders, and follow-up actions)
- Practical exercise: Generating a weekly agenda and streamlining daily operational tasks
Production and Analysis of Administrative Documentation
- Authoring meeting records, operational reports, and executive briefs
- Synthesizing critical data from extensive documents
- Reformatting documents for various administrative needs
- Practical exercise: Processing extensive text to generate an executive summary with key insights
Utilizing ChatGPT for Presentations and Visual Reporting
- Constructing narratives and structures for slide decks
- Integrating with visualization and collaboration platforms such as Canva, PowerPoint, and Notion
- Leveraging DALL·E for the creation of professional or illustrative graphics
- Practical exercise: Developing core content for an official agency presentation
Workflow Automation via ChatGPT and Extensions
- Exploiting advanced features including plugins and web accessibility
- Initiating automated workflows through Zapier and Google Workspace integrations
- Connecting with spreadsheet systems and email servers
- Practical exercise: Automating a basic workflow linking email and spreadsheet data
Developing Administrative Solutions with ChatGPT
- Case studies of ChatGPT application in government office environments
- Advanced prompt engineering techniques for improved output quality
- Capstone project: Designing a customized assistant for specific operational roles
- Final exercise: Creating a repository of role-specific prompts for official use
Conclusion and Recommended Follow-Up Actions
Requirements
- Familiarity with standard office operational procedures
- Proficiency with or interest in digital productivity platforms
Target Audience
- Administrative support staff
- Office coordinators and clerical personnel
- Professionals in administrative roles seeking to enhance operational efficiency through AI integration for government and public sector applications
14 Hours
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
