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Course Outline
- Overview of open-source collaboration platforms
- Progression of enterprise communication tools
- Mattermost: Technical architecture and deployment frameworks
- Rocket.Chat: Core functionalities and capabilities
- Zulip: Threaded conversation models
- Alternative solutions: Element/Matrix and open-source Discord variants
- Assessment criteria for platform selection
- Evaluation of core features: messaging, video conferencing, and file sharing
- Scalability and performance benchmarks
- Availability of client applications across platforms
- Differences between community and enterprise editions for government use
- Server hardware specifications and sizing guidelines
- Deployment via Docker and Kubernetes
- Database configuration options: PostgreSQL, MySQL, and MariaDB
- Strategies for high availability and clustering
- Configuration of reverse proxies and load balancers
- Implementation of transport encryption and SSL/TLS protocols
- End-to-end encryption mechanisms
- Protocols for data retention and message archival
- Audit logging and compliance reporting standards
- Content filtering and data loss prevention controls
- Integration with LDAP and Active Directory systems
- Configuration of SAML and OAuth protocols
- Implementation of Single Sign-On (SSO)
- Enforcement of multi-factor authentication (MFA)
- Management of guest accounts and external partners
- Channel architecture and standardized naming conventions
- Distinguishing public channels from private workspaces
- User group structures and permission matrices
- Customization of branding elements and visual identifiers
- Archival processes and channel lifecycle governance
- Development of webhooks and automated bots
- Integration with continuous integration/continuous deployment (CI/CD) pipelines
- Connections to file storage systems (Nextcloud, ownCloud, Amazon S3)
- Synchronization with calendar and email services
- Frameworks for custom application development
- Data export procedures and format compatibility
- User outreach and change management strategies
- Channel mapping and content transfer processes
- Strategies for parallel operation and system cutover
- Contingency plans for rollback
- Backup protocols and disaster recovery planning
- System monitoring and alert configuration
- Strategies for software upgrades and version control
- Performance optimization techniques
- Summary of operational guidelines
- Recommended best practices for implementation and maintenance
Requirements
- Proficiency in utilizing enterprise-grade team messaging and collaboration environments.
- Foundational knowledge of Linux server administration protocols.
- Demonstrated experience within IT infrastructure or telecommunications systems.
**Targeted Stakeholders**
- Information Technology Infrastructure Management Personnel.
- Teams responsible for Communication and Collaboration Platforms.
- Security and Compliance Officers.
- DevOps and Platform Engineering Staff.
21 Hours
