Course Outline

Introduction

  • Overview of Unified Communications for government operations
  • Introduction to Cisco Unified Communications Manager (CUCM) v12.x
  • Architecture and deployment models for government environments

Initial Configuration of CUCM

  • CUCM installation and setup procedures for government agencies
  • Basic configuration settings to ensure compliance with federal standards
  • User management and access controls for secure operations

Call Routing Basics

  • Understanding dial plans for efficient communication in government networks
  • Implementing route patterns to optimize call handling
  • Key components of call routing for government use cases

Advanced Call Routing

  • Class of control (CoS) and partitions to manage access levels
  • Time-of-day routing to enhance service delivery during specific periods
  • Tailoring routing configurations to meet unique government requirements

Features and Services

  • Call park, pickup groups, and hunt pilots for efficient call management in government offices
  • Implementing call forwarding and transfer options to improve responsiveness
  • Configuring voice mail integration for enhanced communication capabilities

Media Resources

  • Understanding media resources for government communications
  • Configuring conference bridges to support collaborative meetings
  • Managing music on hold to enhance caller experience in government settings

Quality of Service (QoS)

  • Basics of QoS in voice networks for government applications
  • Implementing QoS in CUCM to ensure reliable communication services

Security in Unified Communications

  • Security best practices for protecting government communications
  • Implementing secure SIP and SRTP protocols to safeguard data integrity
  • Certificate management for maintaining robust security measures

Unified Communications Mobility

  • Mobile Connect for seamless communication on the go
  • Cisco extension mobility to support flexible work environments in government agencies
  • Device mobility options to enhance operational flexibility and efficiency

Troubleshooting and Maintenance

  • Basic troubleshooting techniques to resolve common issues efficiently
  • Backing up and restoring CUCM to ensure data integrity and system availability
  • Upgrading and patch management to maintain system performance and security

Summary and Next Steps

Requirements

  • Basic understanding of networking concepts
  • Familiarity with Cisco IOS

Audience

  • Network engineers for government agencies
  • IT professionals in public sector organizations
 35 Hours

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