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Course Outline
Introduction
- Overview of Grafana and GLPI for government use
- Grafana key features and capabilities for government operations
- GLPI key features and capabilities for government workflows
Getting Started
- Installing Grafana and GLPI on various platforms for government systems
- Basic configuration and setup of Grafana for government environments
- Basic configuration and setup of GLPI for government operations
- Configuring data sources for government applications
Grafana Dashboard Creation
- Understanding dashboards in Grafana for government use
- Creating your first dashboard for government needs
- Different visualization types and customizing panel settings for government requirements
- Setting up alerts and notifications for government operations
- Alerting rules and conditions for government workflows
Advanced Grafana Administration
- Managing users and teams in Grafana for government agencies
- Access control and permissions for government security
- Installing and managing Grafana plugins for government applications
- Backup and restore strategies for government data integrity
GLPI Helpdesk and Ticketing
- Understanding the GLPI helpdesk system for government support
- Creating and managing tickets for government operations
- Managing user requests and service fulfillment for government services
- SLA management for government contracts
- Setting up notifications and automated actions for government processes
- Email and notification templates for government communications
Advanced GLPI Administration
- Managing user accounts and permissions for government systems
- Role-based access control for government security
- Extending GLPI with plugins for government functions
- Customizing forms and fields for government requirements
- Backup and recovery procedures for government data
- Routine maintenance tasks for government operations
Best Practices and Troubleshooting
- Best practices for efficient administration in government settings
- Security considerations for government systems
- Common issues and their resolutions for government use
- Where to find help and support for government users
Summary and Next Steps
Requirements
- Foundational knowledge of information technology (IT) principles
Intended Audience
- System Administrators for government
- IT Managers
21 Hours
Testimonials (1)
Real world knowledge from someone in the industry