Course Outline

Introduction

  • Overview of Grafana and GLPI for government use
  • Grafana key features and capabilities for government operations
  • GLPI key features and capabilities for government workflows

Getting Started

  • Installing Grafana and GLPI on various platforms for government systems
  • Basic configuration and setup of Grafana for government environments
  • Basic configuration and setup of GLPI for government operations
  • Configuring data sources for government applications

Grafana Dashboard Creation

  • Understanding dashboards in Grafana for government use
  • Creating your first dashboard for government needs
  • Different visualization types and customizing panel settings for government requirements
  • Setting up alerts and notifications for government operations
  • Alerting rules and conditions for government workflows

Advanced Grafana Administration

  • Managing users and teams in Grafana for government agencies
  • Access control and permissions for government security
  • Installing and managing Grafana plugins for government applications
  • Backup and restore strategies for government data integrity

GLPI Helpdesk and Ticketing

  • Understanding the GLPI helpdesk system for government support
  • Creating and managing tickets for government operations
  • Managing user requests and service fulfillment for government services
  • SLA management for government contracts
  • Setting up notifications and automated actions for government processes
  • Email and notification templates for government communications

Advanced GLPI Administration

  • Managing user accounts and permissions for government systems
  • Role-based access control for government security
  • Extending GLPI with plugins for government functions
  • Customizing forms and fields for government requirements
  • Backup and recovery procedures for government data
  • Routine maintenance tasks for government operations

Best Practices and Troubleshooting

  • Best practices for efficient administration in government settings
  • Security considerations for government systems
  • Common issues and their resolutions for government use
  • Where to find help and support for government users

Summary and Next Steps

Requirements

  • Foundational knowledge of information technology (IT) principles

Intended Audience

  • System Administrators for government
  • IT Managers
 21 Hours

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