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Course Outline
Introduction
- Overview of Grafana and GLPI for government use
- Grafana key features and capabilities for government operations
- GLPI key features and capabilities for government service management
Getting Started
- Installing Grafana and GLPI on various platforms for government agencies
- Grafana basic configuration and setup for government systems
- GLPI basic configuration and setup for government helpdesks
- Configuring data sources for government applications
Grafana Dashboard Creation
- Understanding dashboards in Grafana for government reporting
- Creating your first dashboard for government use
- Different visualization types and customizing panel settings for government data
- Setting up alerts and notifications for government operations
- Alerting rules and conditions for government monitoring
Advanced Grafana Administration
- Managing users and teams in Grafana for government agencies
- Access control and permissions for government data security
- Installing and managing Grafana plugins for government applications
- Backup and restore strategies for Grafana in government environments
GLPI Helpdesk and Ticketing
- Understanding the GLPI helpdesk system for government service desks
- Creating and managing tickets for government support requests
- Managing user requests and service fulfillment for government operations
- SLA management for government service agreements
- Setting up notifications and automated actions for government workflows
- Email and notification templates for government communications
Advanced GLPI Administration
- Managing user accounts and permissions in GLPI for government agencies
- Role-based access control for government security compliance
- Extending GLPI with plugins for government-specific needs
- Customizing forms and fields for government data collection
- Backup and recovery procedures for government systems
- Routine maintenance tasks for government IT environments
Best Practices and Troubleshooting
- Best practices for efficient administration of Grafana and GLPI in government settings
- Security considerations for government data protection
- Common issues and their resolutions for government users
- Where to find help and support for government IT staff
Summary and Next Steps
Requirements
- Foundational knowledge of information technology (IT) principles
Intended Audience
- System Administrators for government
- IT Managers
21 Hours
Testimonials (1)
Real world knowledge from someone in the industry
