Microsoft Endpoint Configuration Manager (MECM) Training Course

Puppet is an open-source configuration management tool designed to automate infrastructure provisioning, configuration, and ongoing management across servers and environments for government systems.

This instructor-led, live training session, available online or onsite, is tailored for beginner to intermediate system administrators who require expertise in automating system configurations within a Master-Client environment for government use.

Upon completion of this training, participants will be equipped to:

• Install and configure Puppet on master and client systems for government applications.
• Develop and apply Puppet manifests to maintain configuration consistency.
• Construct and reuse Puppet modules, templates, and classes.
• Implement conditional logic and ordering directives within Puppet manifests.

Course Delivery Format

• Interactive instruction and facilitated discussion.
• Extensive practical exercises and skill reinforcement.
• Hands-on implementation within a live-lab environment.

Course Customization Options

• To request a customized training curriculum for government needs, please contact us to arrange specific requirements.

Microsoft Endpoint Configuration Manager (MECM) serves as a comprehensive platform for the deployment, administration, and security of devices and applications within enterprise environments.

This instructor-led training session, available online or in-person, is designed for mid-level IT professionals seeking to install, configure, and manage Microsoft Endpoint Configuration Manager to facilitate modern desktop and application management for government agencies.

Upon completion of this program, participants will be equipped to:

• Install and configure core infrastructure components of Microsoft Endpoint Configuration Manager.
• Distribute operating systems, applications, and software updates across managed devices.
• Monitor compliance statuses and inventory records using integrated analytics and reporting tools.
• Integrate MECM with Intune to enable co-management and modern device governance for government operations.

Instructional Methodology

• Interactive lecture modules and structured discussions.
• Extensive practice exercises and skill reinforcement activities.
• Practical implementation within a live laboratory environment.

Customization Options for the Course

• To arrange a customized training program aligned with specific agency requirements, please contact us for scheduling and coordination.

Primary Learning Objectives: Master the fundamental principles of Ansible Proficiently install and configure the Ansible framework Analyze core components including Playbooks, Modules, and Inventory structures Develop and implement automated tasks utilizing Ansible Execute Playbooks to oversee and streamline remote server operations for government purposes

This curriculum for government equips system administrators with robust methodologies for automating Linux and Unix infrastructure operations. It addresses core principles of Ansible playbooks, role-based access structures, inventory governance, and variable-driven configuration models. The content examines proven techniques for YAML syntax compliance, conditional logic application, vault-based encryption, and rolling update strategies. This training supports the standardization of deployment workflows and mitigates configuration drift within complex server environments, ensuring operational accountability and consistency for government systems.

This instructor-led, live training in US (available online or onsite) is designed for DevOps engineers, developers, and systems operations (SysOps) administrators seeking to maximize the utilization of tools and features available through the Ansible project to enhance organizational IT infrastructures and processes.

Participants will also have the opportunity to execute complex Ansible implementations for large-scale applications while utilizing its open-source tower capabilities to improve DevOps management and collaborative functions for government and other institutional environments.

Upon completion of this training, participants will be capable of:

• Installing and configuring Ansible in conjunction with other open-source tools and resources.
• Establishing a centralized system for DevOps management utilizing Ansible project features.
• Operating automation tools and advanced resources within Ansible to achieve CI/CD objectives.
• Implementing effective SysOps methods using Ansible's collaborative features to manage larger teams.
• Enhancing the execution of DevOps tasks within the organization and optimizing existing workflows.
• Integrating Ansible with external platforms and leveraging additional Ansible tools to support the organization's strategic goals.

Ansible Automation serves as a robust framework for executing IT automation, configuration management, and large-scale deployments.

This instructor-led, live training session (available online or onsite) is designed for intermediate-level DevOps professionals seeking to design, develop, and maintain advanced Ansible automation content for integration into broader IT operational environments.

Upon completion of this training, participants will be equipped to:

• Develop custom Ansible modules and plugins.
• Construct complex playbooks utilizing Jinja2, filters, and conditional logic.
• Integrate Ansible with APIs and version control systems.
• Structure operational content using Collections and Roles.

Course Format

• Interactive lectures and discussions.
• Hands-on application of the Ansible Automation Platform within simulated enterprise scenarios.
• Guided exercises centered on the development, integration, and testing of Ansible content.

Course Customization Options

• For organizations requiring customized training for government or specific operational contexts based on unique Ansible use cases, please contact us to coordinate arrangements.

Ansible Tower serves as the enterprise-grade framework for governing and scaling Ansible automation across complex IT environments.

This live, instructor-led training program (available online or onsite) is designed for intermediate-level IT professionals seeking to implement, configure, and manage Ansible Tower for government and enterprise automation strategies.

Upon completion of this training, participants will be equipped to:

• Deploy and configure Ansible Tower to meet enterprise requirements.
• Administer users, teams, inventories, and credentials within the Tower platform.
• Execute and oversee playbooks through structured job templates and workflows.
• Fortify and scale Ansible automation across various teams and departments.

Instructional Format

• Engaging lectures and facilitated discussions.
• Practical application of Ansible Tower in enterprise-scale scenarios for government and other sectors.
• Supervised exercises emphasizing the deployment, management, and security of Tower infrastructure.

Course Customization Options

• Organizations seeking a tailored training curriculum aligned with their specific automation infrastructure should contact the provider for arrangements.

This instructor-led, live training in US (online or onsite) is aimed at system operators and administrators who wish to use Foreman and Katello to manage and monitor their servers and infrastructures.

By the end of this training, participants will be able to:

• Set up Foreman to automate the provisioning and configuration of systems for government and other public sector environments.
• Install Katello to implement its content management features, enabling the creation, organization, and management of repositories.
• Track infrastructure changes using Foreman's reporting and monitoring features to support operational transparency.

This instructor-led, live training in US (conducted online or onsite) is specifically designed for system administrators tasked with managing enterprise infrastructures utilizing Microsoft SCCM.

By the conclusion of this program, participants will have the capability to:

• Utilize the Configuration Manager console for effective infrastructure governance.
• Configure public key infrastructure to fortify the security of Microsoft SCCM.
• Perform advanced application deployment and systematic troubleshooting.

Advanced Application Distribution, Deployment, and Monitoring with Configuration Manager

This comprehensive training program provides practical experience with Configuration Manager and its integrated site systems to effectively administer network resources. The curriculum addresses critical day-to-day administrative tasks required for government operations, including:

• Application Management: Procedures for deploying and overseeing applications for authorized users and systems.
• Client Health Oversight: Ensuring the stability and performance of client infrastructure.
• Asset Inventory Management: Execution of comprehensive hardware and software asset tracking.
• Operating System Provisioning: Techniques for the seamless installation of operating systems.
• Software Update Administration: Streamlining the management and distribution of software patches.

Zammad is a contemporary, web-based, open-source helpdesk and customer support platform. It consolidates inquiries from email, chat, telephony, and social media into a unified queue, offering a self-hosted solution for government and public sector entities as an alternative to cloud-based providers such as Zendesk, Freshdesk, and ServiceNow, thereby retaining data sovereignty within institutional infrastructure.

This instructor-led training program, available online or on-site, targets intermediate-level support managers and system administrators seeking to replace cloud helpdesk platforms with a self-hosted, sovereign ticketing system for government operations.

Upon completion of this training, participants will possess the competency to:

• Install Zammad using native packages or Docker containers with PostgreSQL.
• Configure email, chat, and API channels for ticket intake.
• Design operational workflows, escalation paths, and SLA timers.
• Implement role-based access controls, group structures, and organizational hierarchies.
• Integrate knowledge bases, reporting modules, and webhook services.

Course Format

• Interactive instruction and facilitated discussion.
• Extensive practical exercises and applied learning activities.
• Hands-on implementation within a live laboratory environment.

Course Customization Options

• To request a tailored training curriculum for this course, please contact the program administrators to establish arrangements.