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Course Outline
Module 1: ChatGPT Fundamentals and Ethical Standards (Required)
Focus: Foundational knowledge, operational context, and responsible application for government use
- Understanding ChatGPT mechanics, including system architecture, model constraints, and functional capabilities
- Adhering to ethical principles, along with privacy and security protocols in public sector applications
- Evaluating practical use cases for government operations, identifying both effective and ineffective applications
- Developing strategies for crafting precise prompts and mitigating common operational pitfalls
- Reviewing the ChatGPT user interface and distinguishing between subscription tiers
- Completing practical exercises using standard public sector examples
Module 2: ChatGPT for Citizen Engagement
Focus: Leveraging ChatGPT to optimize communication with constituents and enhance service delivery
- Drafting personalized responses to constituent complaints and inquiries
- Adjusting communication tone and style to align with diverse citizen profiles
- Applying best practices for social media presence across official platforms
- Developing standardized templates for official correspondence, digital interactions, and public surveys
- Structuring conversational logic and response flows for automated assistance
- Assessing the appropriateness of automated responses to ensure alignment with government standards
Module 3: ChatGPT for Program and Task Management
Focus: Improving internal coordination, workflow organization, and accountability tracking
- Preparing meeting agendas, structuring discussions, and documenting official minutes
- Overseeing task allocation, reminders, and progress monitoring with AI support
- Converting unstructured input into defined actionable items
- Facilitating interdepartmental communication and drafting clear administrative messages
- Generating alternative strategic options to achieve programmatic objectives
- Aggregating and analyzing internal feedback to inform operational improvements
Module 4: ChatGPT for Policy and Strategic Innovation
Focus: Concept development, competitive analysis, and process efficiency
- Generating and categorizing policy ideas based on public needs and emerging trends
- Analyzing stakeholder positions and competitors using publicly available data
- Simulating citizen journeys and prototyping solutions with AI assistance
- Identifying operational inefficiencies and redundant process steps
- Utilizing ChatGPT for decision support and long-term strategic planning
- Preparing presentations, campaign concepts, and innovation reports
Requirements
Prerequisites
- Familiarity with basic digital communication and collaboration tools
- Experience in managing teams, projects, or business functions
- No programming experience is required
Audience
- Team leaders, department heads, and senior managers
- Business leaders seeking to improve efficiency and decision-making using AI tools for government
- Professionals responsible for innovation, process improvement, or digital transformation
21 Hours
Testimonials (1)
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.
