Course Outline
Module 1: ChatGPT Essentials & Ethics (Mandatory)
Focus: Core Understanding, Business Context, and Ethical Use for Government
- Overview of how ChatGPT operates – architecture, model limitations, and capabilities
- Ethical principles, privacy, and security considerations in business applications for government
- Real-world use cases for government – successes and challenges
- Best practices for crafting effective prompts and avoiding common pitfalls
- Introduction to the ChatGPT interface, including version differences (Free vs. Plus)
- Practical exercises using basic business scenarios relevant to government operations
Module 2: ChatGPT for Customer Experience
Focus: Leveraging ChatGPT to Enhance Communication with Citizens and Improve CX for Government
- Generating personalized responses to citizen complaints and inquiries
- Tailoring tone and style based on citizen profiles (age, technology proficiency, attitude)
- Examples of usage in social media platforms (Facebook, Instagram, TikTok) for government agencies
- Creating templates for emails, chats, and surveys to improve citizen interactions
- Supporting chatbot logic and workflows without direct integration for government use
- Evaluating when ChatGPT is appropriate for automating responses in a government context
Module 3: ChatGPT for Project & Task Management
Focus: Enhancing Internal Communication, Task Structuring, and Follow-Up for Government Operations
- Drafting agendas, structuring meetings, and capturing minutes for government projects
- Managing tasks, reminders, and tracking progress with AI support in a government setting
- Summarizing unstructured input into clear action items for government teams
- Facilitating cross-functional communication and writing clear project messages for government agencies
- Generating alternative solutions or options for a project goal in government initiatives
- Collecting and interpreting internal team feedback using AI for government projects
Module 4: ChatGPT for Product & Strategic Innovation
Focus: Ideation, Competitive Analysis, and Process Optimization for Government Programs
- Generating and categorizing product ideas based on citizen needs and trends
- Analyzing competitors using publicly available data to inform government strategies
- Simulating user journeys and prototyping with AI support for government services
- Identifying inefficiencies and unnecessary process steps in government operations
- Using ChatGPT for decision support and strategic planning in government programs
- Creating presentations, campaign ideas, and innovation documents for government initiatives
Requirements
Prerequisites
- A foundational understanding of digital communication and collaboration tools for government
- Experience in managing teams, projects, or business functions within a public sector environment
- No prior programming experience is required
Audience
- Team leaders, department heads, and senior managers in government agencies
- Business leaders within the public sector who aim to enhance efficiency and decision-making through AI tools
- Professionals responsible for innovation, process improvement, or digital transformation initiatives for government
Testimonials (5)
scope of the material
Marcin Mlodawski - Instytut Energetyki- Panstwowy Instytut Badawczy
Course - ChatGPT for Data Science and Analytics
Prompt Engineering
Pritpal Singh Bath - The Events Club SG Pte. Ltd.
Course - ChatGPT for Marketing
I very much appreciated the way the trainer presented everything. I understood everything even if Finance is not my area, he made sure that every participant was on the same page, while keeping up with the time left. The exercises were placed at good intervals. Communication with the participants was always there. The material was perfect, not too much, not too little. He elaborated very well on a bit more complicated subjects so that it can be understood by everyone.
Diana
Course - ChatGPT for Finance
The subject matter and the way it was presented.
Mark Mackintosh - IUM Insurance
Course - ChatGPT for Executives
Practical examples in Insurance
