Course Outline
Module 1: ChatGPT Essentials & Ethics (Mandatory)
Focus: Core Understanding, Business Context, and Ethical Use for Government
- Overview of how ChatGPT operates – including its architecture, model limitations, and capabilities
- Discussion on ethical principles, privacy, and security considerations in business applications
- Examination of real-world use cases to identify best practices and common pitfalls
- Techniques for crafting effective prompts and avoiding typical errors
- Introduction to the ChatGPT interface, including differences between Free and Plus versions
- Practical exercises using basic business scenarios
Module 2: ChatGPT for Customer Experience
Focus: Enhancing Communication with Clients and Improving CX for Government
- Strategies for generating personalized responses to complaints and inquiries
- Methods for adapting tone and style based on customer profiles (age, technology proficiency, attitude)
- Case studies of ChatGPT usage in social media platforms (Facebook, Instagram, TikTok)
- Techniques for creating templates for emails, chats, and surveys
- Support for chatbot logic and flow design (without direct integration)
- Evaluation of when ChatGPT is appropriate for automating responses and when it is not
Module 3: ChatGPT for Project & Task Management
Focus: Enhancing Internal Communication, Task Structuring, and Follow-Up for Government
- Methods for drafting agendas, structuring meetings, and capturing minutes
- Techniques for managing tasks, setting reminders, and tracking progress with AI assistance
- Processes for summarizing unstructured input into clear action items
- Strategies for cross-functional communication and writing clear project messages
- Approaches to generating alternative solutions or options for a project goal
- Methods for collecting and interpreting internal team feedback using AI
Module 4: ChatGPT for Product & Strategic Innovation
Focus: Ideation, Competitive Analysis, and Process Optimization for Government
- Techniques for generating and categorizing product ideas based on needs and trends
- Methods for analyzing competitors using publicly available data
- Strategies for simulating user journeys and prototyping with AI support
- Approaches to identifying inefficiencies and unnecessary process steps
- Techniques for using ChatGPT in decision support and strategic planning
- Methods for creating presentations, campaign ideas, and innovation documents
Requirements
Prerequisites
- A foundational understanding of digital communication and collaboration tools
- Experience in managing teams, projects, or business functions
- No prior programming experience is required
Audience
- Team leaders, department heads, and senior managers within government agencies
- Business leaders in the public sector who are looking to enhance efficiency and decision-making through AI tools for government
- Professionals responsible for innovation, process improvement, or digital transformation initiatives
Testimonials (5)
scope of the material
Marcin Mlodawski - Instytut Energetyki- Panstwowy Instytut Badawczy
Course - ChatGPT for Data Science and Analytics
Prompt Engineering
Pritpal Singh Bath - The Events Club SG Pte. Ltd.
Course - ChatGPT for Marketing
I very much appreciated the way the trainer presented everything. I understood everything even if Finance is not my area, he made sure that every participant was on the same page, while keeping up with the time left. The exercises were placed at good intervals. Communication with the participants was always there. The material was perfect, not too much, not too little. He elaborated very well on a bit more complicated subjects so that it can be understood by everyone.
Diana
Course - ChatGPT for Finance
The subject matter and the way it was presented.
Mark Mackintosh - IUM Insurance
Course - ChatGPT for Executives
Practical examples in Insurance
