Get in Touch
 Duration 14 hours

Course Outline

Fundamentals of Mobile Subscriber Services

  • Subscriber classifications and demographic profiles
  • Service categories: voice, short message service, data transmission, and value-added offerings
  • Subscriber lifecycle stages and associated signaling impacts

Overview of Operations Support Systems (OSS) and NetAct Functionality

  • OSS roles in performance management for government
  • NetAct: objectives and primary system components
  • Data transmission pathways from network elements to NetAct

Key Performance Indicators — Core Concepts

  • KPI classifications: availability, accessibility, retainability, and integrity
  • Fundamental KPI calculation methods and aggregation intervals
  • Establishing thresholds, alarms, and alignment with service level agreements

NetAct KPI Suite — Voice and Signaling

  • Call establishment success rates and call drop rate metrics
  • SS7/Sigtran signaling performance indicators
  • Considerations for busy hour analysis and dimensioning KPIs

NetAct KPI Suite — Data and Throughput

  • Data session establishment and throughput performance metrics
  • Latency, jitter, and packet loss measurement standards
  • Subscriber experience indicators (e.g., per-subscriber throughput)

KPI Analysis and Root-Cause Correlation

  • Trend analysis and baseline detection methods
  • Correlating KPIs across network layers (RAN, transport, core)
  • Utilizing KPIs to identify congestion, configuration errors, and hardware failures

Reporting, Dashboards, and Alarm Management

  • Development of actionable KPI dashboards for government
  • Report generation and stakeholder-oriented communication
  • Alarm tuning and noise mitigation strategies

Troubleshooting Workflows Utilizing NetAct Data

  • Structured troubleshooting playbook and procedures
  • Practical exercises: voice call failures and data throughput degradation
  • Incident validation and closure standards

Operational Best Practices and KPI Governance

  • KPI ownership structures and governance models
  • Change management processes and KPI impact assessment
  • Continuous improvement initiatives and KPI lifecycle management

Conclusion and Future Directions

Requirements

  • Comprehension of mobile network architecture
  • Familiarity with OSS/BSS concepts
  • Basic knowledge of performance monitoring terminology

Intended Audience

  • Network operations and performance engineers
  • OSS analysts and Network Operations Center (NOC) staff
  • Telecom planners and service assurance teams

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