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Course Outline
Introduction to Mobile Subscriber Services for Government
- Types of subscribers and their profiles
- Service categories: voice, SMS, data, and value-added services
- Lifecycle events for subscribers and their signaling implications
Overview of OSS and NetAct Role in Government Operations
- OSS functions in performance management for government systems
- Purpose and core components of NetAct for government use
- Data flows from network elements to NetAct for government applications
Key Performance Indicators — Concepts for Government
- KPI categories: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation periods for government metrics
- Thresholds, alarms, and alignment with Service Level Agreements (SLAs) for government services
NetAct KPI Suite — Voice and Signaling for Government
- Call setup success rate and call drop rate for government communications
- SS7/Sigtran signaling KPIs for government networks
- Considerations for busy hours and dimensioning KPIs in government environments
NetAct KPI Suite — Data and Throughput for Government
- Data session establishment and throughput KPIs for government data services
- Metrics for latency, jitter, and packet loss in government networks
- Subscriber experience KPIs (e.g., per-subscriber throughput) for government users
KPI Analysis and Root-Cause Correlation for Government
- Trend analysis and baseline detection in government networks
- Correlating KPIs across layers (RAN, transport, core) for government systems
- Using KPIs to identify congestion, configuration, and hardware faults in government infrastructure
Reporting, Dashboards, and Alarm Management for Government
- Designing actionable KPI dashboards for government operations
- Generating reports and focusing on stakeholder needs in government reporting
- Strategies for alarm tuning and noise reduction in government systems
Troubleshooting Workflows Using NetAct Data for Government
- Step-by-step troubleshooting playbook for government issues
- Case exercises: voice call failure and data throughput degradation in government scenarios
- Validation and closure criteria for incidents in government operations
Operational Best Practices and KPI Governance for Government
- Ownership and governance model for KPIs in government agencies
- Change management and impact assessment of KPIs in government processes
- Continuous improvement and lifecycle management of KPIs for government services
Summary and Next Steps for Government
Requirements
- An understanding of mobile network architecture for government
- Familiarity with OSS/BSS concepts for government operations
- Basic knowledge of performance monitoring terminology for government systems
Audience
- Network operations and performance engineers in the public sector
- OSS analysts and NOC staff for government agencies
- Telecom planners and service assurance teams within governmental organizations
14 Hours
Testimonials (1)
knowledge of the trainer