Course Outline

Introduction to Mobile Subscriber Services for Government

  • Types of subscribers and their profiles
  • Service types: voice, SMS, data, and value-added services
  • Lifecycle events for subscribers and their signaling implications

Overview of OSS and NetAct Role for Government

  • Functions of OSS in performance management
  • Purpose and core components of NetAct
  • Data flows from network elements to NetAct

Key Performance Indicators — Concepts for Government

  • Categories of KPIs: availability, accessibility, retainability, and integrity
  • Basics of KPI calculation and aggregation periods
  • Setting thresholds, alarms, and aligning with Service Level Agreements (SLAs)

NetAct KPI Suite — Voice and Signaling for Government

  • Call setup success rate and call drop rate
  • SS7/Sigtran signaling KPIs
  • Considerations during busy hours and dimensioning of KPIs

NetAct KPI Suite — Data and Throughput for Government

  • KPIs for data session establishment and throughput
  • Metrics for latency, jitter, and packet loss
  • Subscriber experience KPIs (e.g., per-subscriber throughput)

KPI Analysis and Root-Cause Correlation for Government

  • Trend analysis and baseline detection
  • Correlating KPIs across layers (RAN, transport, core)
  • Using KPIs to identify congestion, configuration issues, and hardware faults

Reporting, Dashboards, and Alarm Management for Government

  • Designing actionable KPI dashboards
  • Generating reports and tailoring them to stakeholder needs
  • Strategies for alarm tuning and noise reduction

Troubleshooting Workflows Using NetAct Data for Government

  • Step-by-step troubleshooting playbook
  • Case exercises: voice call failure and data throughput degradation
  • Criteria for validating and closing incidents

Operational Best Practices and KPI Governance for Government

  • Ownership and governance model for KPIs
  • Change management and impact assessment on KPIs
  • Continuous improvement and the KPI lifecycle

Summary and Next Steps for Government

Requirements

  • An understanding of mobile network architecture for government applications
  • Familiarity with Operations Support Systems/Business Support Systems (OSS/BSS) concepts
  • Basic knowledge of performance monitoring terminology

Audience

  • Network operations and performance engineers for government agencies
  • OSS analysts and Network Operations Center (NOC) staff for government entities
  • Telecom planners and service assurance teams for government communications
 14 Hours

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