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Duration 14 hours
Course Outline
Fundamentals of Mobile Subscriber Services
- Subscriber classifications and demographic profiles
- Service categories: voice, short message service, data transmission, and value-added offerings
- Subscriber lifecycle stages and associated signaling impacts
Overview of Operations Support Systems (OSS) and NetAct Functionality
- OSS roles in performance management for government
- NetAct: objectives and primary system components
- Data transmission pathways from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Fundamental KPI calculation methods and aggregation intervals
- Establishing thresholds, alarms, and alignment with service level agreements
NetAct KPI Suite — Voice and Signaling
- Call establishment success rates and call drop rate metrics
- SS7/Sigtran signaling performance indicators
- Considerations for busy hour analysis and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput performance metrics
- Latency, jitter, and packet loss measurement standards
- Subscriber experience indicators (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection methods
- Correlating KPIs across network layers (RAN, transport, core)
- Utilizing KPIs to identify congestion, configuration errors, and hardware failures
Reporting, Dashboards, and Alarm Management
- Development of actionable KPI dashboards for government
- Report generation and stakeholder-oriented communication
- Alarm tuning and noise mitigation strategies
Troubleshooting Workflows Utilizing NetAct Data
- Structured troubleshooting playbook and procedures
- Practical exercises: voice call failures and data throughput degradation
- Incident validation and closure standards
Operational Best Practices and KPI Governance
- KPI ownership structures and governance models
- Change management processes and KPI impact assessment
- Continuous improvement initiatives and KPI lifecycle management
Conclusion and Future Directions
Requirements
- Comprehension of mobile network architecture
- Familiarity with OSS/BSS concepts
- Basic knowledge of performance monitoring terminology
Intended Audience
- Network operations and performance engineers
- OSS analysts and Network Operations Center (NOC) staff
- Telecom planners and service assurance teams