Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to Mobile Subscriber Services for Government
- Types of subscribers and their profiles
- Service types: voice, SMS, data, and value-added services
- Lifecycle events for subscribers and their signaling implications
Overview of OSS and NetAct Role for Government
- Functions of OSS in performance management
- Purpose and core components of NetAct
- Data flows from network elements to NetAct
Key Performance Indicators — Concepts for Government
- Categories of KPIs: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation periods
- Setting thresholds, alarms, and aligning with Service Level Agreements (SLAs)
NetAct KPI Suite — Voice and Signaling for Government
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Considerations during busy hours and dimensioning of KPIs
NetAct KPI Suite — Data and Throughput for Government
- KPIs for data session establishment and throughput
- Metrics for latency, jitter, and packet loss
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation for Government
- Trend analysis and baseline detection
- Correlating KPIs across layers (RAN, transport, core)
- Using KPIs to identify congestion, configuration issues, and hardware faults
Reporting, Dashboards, and Alarm Management for Government
- Designing actionable KPI dashboards
- Generating reports and tailoring them to stakeholder needs
- Strategies for alarm tuning and noise reduction
Troubleshooting Workflows Using NetAct Data for Government
- Step-by-step troubleshooting playbook
- Case exercises: voice call failure and data throughput degradation
- Criteria for validating and closing incidents
Operational Best Practices and KPI Governance for Government
- Ownership and governance model for KPIs
- Change management and impact assessment on KPIs
- Continuous improvement and the KPI lifecycle
Summary and Next Steps for Government
Requirements
- An understanding of mobile network architecture for government applications
- Familiarity with Operations Support Systems/Business Support Systems (OSS/BSS) concepts
- Basic knowledge of performance monitoring terminology
Audience
- Network operations and performance engineers for government agencies
- OSS analysts and Network Operations Center (NOC) staff for government entities
- Telecom planners and service assurance teams for government communications
14 Hours
Testimonials (1)
knowledge of the trainer