Course Outline

Introduction to Mobile Subscriber Services for Government

  • Types of subscribers and their profiles
  • Service categories: voice, SMS, data, and value-added services
  • Lifecycle events for subscribers and their signaling implications

Overview of OSS and NetAct Role in Government Operations

  • OSS functions in performance management for government systems
  • Purpose and core components of NetAct for government use
  • Data flows from network elements to NetAct for government applications

Key Performance Indicators — Concepts for Government

  • KPI categories: availability, accessibility, retainability, and integrity
  • Basics of KPI calculation and aggregation periods for government metrics
  • Thresholds, alarms, and alignment with Service Level Agreements (SLAs) for government services

NetAct KPI Suite — Voice and Signaling for Government

  • Call setup success rate and call drop rate for government communications
  • SS7/Sigtran signaling KPIs for government networks
  • Considerations for busy hours and dimensioning KPIs in government environments

NetAct KPI Suite — Data and Throughput for Government

  • Data session establishment and throughput KPIs for government data services
  • Metrics for latency, jitter, and packet loss in government networks
  • Subscriber experience KPIs (e.g., per-subscriber throughput) for government users

KPI Analysis and Root-Cause Correlation for Government

  • Trend analysis and baseline detection in government networks
  • Correlating KPIs across layers (RAN, transport, core) for government systems
  • Using KPIs to identify congestion, configuration, and hardware faults in government infrastructure

Reporting, Dashboards, and Alarm Management for Government

  • Designing actionable KPI dashboards for government operations
  • Generating reports and focusing on stakeholder needs in government reporting
  • Strategies for alarm tuning and noise reduction in government systems

Troubleshooting Workflows Using NetAct Data for Government

  • Step-by-step troubleshooting playbook for government issues
  • Case exercises: voice call failure and data throughput degradation in government scenarios
  • Validation and closure criteria for incidents in government operations

Operational Best Practices and KPI Governance for Government

  • Ownership and governance model for KPIs in government agencies
  • Change management and impact assessment of KPIs in government processes
  • Continuous improvement and lifecycle management of KPIs for government services

Summary and Next Steps for Government

Requirements

  • An understanding of mobile network architecture for government
  • Familiarity with OSS/BSS concepts for government operations
  • Basic knowledge of performance monitoring terminology for government systems

Audience

  • Network operations and performance engineers in the public sector
  • OSS analysts and NOC staff for government agencies
  • Telecom planners and service assurance teams within governmental organizations
 14 Hours

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