Course Outline

Introduction to AI Assistants

  • Overview of conversational artificial intelligence (AI) and virtual assistants for government use
  • Current trends in AI-driven human-computer interaction within the public sector
  • Use cases across various government agencies and departments

Conversational AI Design and UI/UX

  • Principles of human-centered AI design for government applications
  • Developing chatbot flows and mapping user interactions in public sector contexts
  • Prototyping AI assistant interfaces using tools like Figma or similar, tailored for government use

Natural Language Processing (NLP) and Context Awareness

  • Understanding NLP models such as transformers, embeddings, and intent recognition in a governmental setting
  • Entity extraction and context retention during conversations for government services
  • Managing multi-turn dialogues and ensuring contextual understanding for government interactions

Building AI Assistants with Development Frameworks

  • Selecting the appropriate development framework: Dialogflow, Rasa, OpenAI API, for government projects
  • Implementing AI-driven dialogue flows for public sector applications
  • Integrating speech-to-text and text-to-speech capabilities in government systems

Integrations and API Connectivity

  • Connecting AI assistants with external APIs and databases for government operations
  • Integrating with messaging platforms such as Slack, WhatsApp, and other government-approved channels
  • Security best practices for AI-powered assistants in the public sector

Deployment and Maintenance

  • Hosting AI assistants on cloud platforms compliant with government standards
  • Monitoring and enhancing performance through analytics for government use
  • Implementing ongoing model updates and fine-tuning strategies to meet public sector needs

Real-World Project Implementation

  • Building a functional AI assistant prototype for government applications
  • Testing, debugging, and optimizing the AI assistant for real users in the public sector
  • Final deployment and planning for future improvements to support government operations

Summary and Next Steps

Requirements

  • Fundamental knowledge of artificial intelligence and machine learning concepts
  • Experience with at least one programming language (such as Python, JavaScript, or similar)
  • Understanding of UI/UX design principles (for designers)

Audience

  • AI developers for government
  • UI/UX designers
  • Conversational AI enthusiasts
 21 Hours

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