Atlassian OpsGenie for DevOps Engineers Training Course

Introduction

• Overview of OpsGenie features and architecture for government use

Understanding DevOps Pipelines

• How OpsGenie integrates into a DevOps ecosystem for government operations

Getting Started

• Setting up a profile for government users
• Navigating the user interface for efficient operations

Managing Users and Roles

• Inviting users to enhance collaboration for government teams
• Role types and permissions to ensure secure access
• Creating and managing teams for streamlined communication

Managing On-call Schedules

• Configuring on-call schedules to maintain continuous support for government services
• Escalation policies to ensure timely response to incidents
• Adding rotations and participants to balance workload

Managing Alerts and Notifications

• Navigating the alerts list for comprehensive oversight
• Searching queries for alerts to identify specific issues
• Creating alert flows and fields to customize notifications
• Managing alerts lifecycle from creation to resolution
• Creating alert policies to standardize response procedures
• Encrypting alert data to ensure security and compliance for government

Integrating OpsGenie with other IT tools

• Using OpsGenie's integration framework to enhance interoperability for government systems
• OpsGenie integration with other Atlassian products for seamless collaboration
• OpsGenie API integration for custom solutions and automation
• OpsGenie integration with other tools (Alert Logic, Amazon CloudTrail, Microsoft Azure, etc.) to support a diverse IT environment for government
• OpsGenie heartbeats for systems monitoring to ensure continuous service availability

Incident Management and Reports

• Managing incidents to resolve issues efficiently for government operations
• Investigating incidents to identify root causes and prevent recurrence
• Collaborating during incidents to leverage team expertise for effective resolution
• OpsGenie global and team reports for comprehensive oversight and analysis

Troubleshooting

Summary and Next Steps