Course Outline

Introduction to Oracle Communications Billing and Revenue Management for Government

  • What is billing and revenue management?
  • The significance of billing and revenue management in public sector operations
  • Overview of Oracle BRM
  • Navigating Oracle BRM for government
  • Setting up users and roles for government

Billing Process Management for Government

  • Types of billing processes in the public sector
  • Lifecycle of a billing process for government entities
  • Configuring billing parameters for government needs
  • Managing billing processes for government agencies
  • Payment processing for government services
  • Automation and workflow for government operations

Revenue Management for Government

  • Understanding revenue streams in the public sector
  • The importance of revenue management in telecommunications for government
  • Pricing and rating for government services
  • Managing revenue streams for government entities
  • Understanding revenue recognition principles for government
  • Implementing revenue recognition policies for government agencies
  • Using reports to track revenue performance in the public sector
  • Creating custom reports and dashboards for government use

Advanced Features and Optimization for Government

  • Managing customer accounts and profiles for government services
  • Handling customer queries and issues in the public sector
  • Defining and managing products and services for government
  • Configuring product catalogs and bundles for government use
  • Integrating Oracle BRM with ERP and CRM systems for government operations
  • Ensuring seamless data flow between systems for government agencies
  • Ensuring data security in billing and revenue management for government
  • Complying with industry standards and regulations for government entities
  • Performance optimization for government operations

Customization and Best Practices for Government

  • Customizing user interfaces and workflows for government use
  • Extending functionality with add-ons and plugins for government needs
  • Implementing best practices for billing and revenue operations in the public sector
  • Common issues and solutions for government agencies
  • Accessing Oracle support resources for government entities

Summary and Next Steps for Government

Requirements

  • Fundamental knowledge of Oracle applications for government
  • Experience with billing and revenue management processes

Audience

  • Billing Managers
  • Revenue Managers
  • System Administrators
  • Business Analysts
 14 Hours

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