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 Duration 14 hours

Course Outline

Foundational Overview of Oracle Communications Billing and Revenue Management

  • Definition and scope of billing and revenue management frameworks
  • Strategic significance of revenue integrity in organizational operations
  • Architectural summary of the Oracle BRM platform
  • Interface navigation and system access protocols
  • Establishing user permissions and role-based access controls

Billing Operations and Process Governance

  • Classification of distinct billing methodologies
  • End-to-end lifecycle management of billing cycles
  • Configuration of regulatory and operational billing parameters
  • Oversight and monitoring of active billing processes
  • Protocols for secure payment processing and reconciliation
  • Automation strategies and workflow optimization for efficiency

Revenue Administration and Analysis

  • Identification and categorization of revenue sources
  • Critical role of revenue management in telecommunications governance
  • Mechanisms for pricing models and service rating
  • Strategic administration of diverse revenue streams
  • Compliance with established revenue recognition standards
  • Implementation of standardized revenue recognition policies
  • Utilization of reporting tools for performance monitoring
  • Development of tailored dashboards and analytical reports

Advanced System Integration and Security

  • Governance of customer account structures and data profiles
  • Procedures for resolving customer inquiries and service issues
  • Definition and management of service portfolios
  • Configuration of product catalogs and service bundling
  • Interoperability with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems
  • Safeguarding data integrity during cross-system transmission
  • Implementation of robust security measures for financial data
  • Adherence to federal regulations and industry compliance standards
  • Optimization of system performance and resource allocation

System Configuration and Operational Best Practices

  • Adaptation of user interfaces to operational requirements
  • Extension of platform capabilities through authorized integrations
  • Adoption of industry-standard best practices for revenue operations
  • Troubleshooting common operational challenges
  • Access to official vendor support and technical resources

Conclusion and Implementation Roadmap

Requirements

  • Familiarity with the Oracle application suite and its core functionalities
  • Working knowledge of billing and revenue management operational frameworks

Target Audience

  • Billing operations managers
  • Revenue management specialists
  • System administrators and IT support staff
  • Business analysts and compliance officers

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