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Course Outline

Overview of Oracle Communications Billing and Revenue Management

  • Definition of billing and revenue management
  • Strategic value of billing and revenue management for public sector organizations
  • Executive summary of Oracle BRM capabilities
  • Guide to navigating the Oracle BRM environment
  • Configuration of user accounts and security roles

Management of Billing Operations

  • Classification of billing process types
  • Stages in the billing process lifecycle
  • Configuration of billing parameters
  • Oversight and management of billing workflows
  • Execution of payment processing procedures
  • Implementation of automation and workflow standards

Revenue Management Framework

  • Analysis of revenue sources
  • Criticality of revenue management within telecommunications infrastructure
  • Pricing structures and rating methodologies
  • Administration of revenue streams for government use
  • Principles of revenue recognition
  • Deployment of revenue recognition policies
  • Utilization of reporting tools to monitor revenue performance
  • Development of custom reports and analytical dashboards

Advanced Capabilities and System Optimization

  • Administration of customer accounts and profile data
  • Resolution of customer inquiries and operational issues
  • Definition and management of product offerings
  • Configuration of product catalogs and service bundles
  • Integration of Oracle BRM with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems
  • Maintenance of interoperability and data continuity between integrated systems
  • Assurance of data security within billing and revenue management frameworks
  • Adherence to industry standards and regulatory requirements
  • Strategies for performance optimization

Customization and Operational Best Practices

  • Tailoring of user interfaces and operational workflows
  • Expansion of functionality through supplementary modules
  • Adoption of best practices for billing and revenue operations in government contexts
  • Identification of common challenges and corresponding resolutions
  • Reference to Oracle support resources for technical assistance

Summary and Strategic Next Steps

Requirements

  • Foundational knowledge of Oracle enterprise applications
  • Working familiarity with billing and revenue lifecycle processes

Audience

  • Billing managers
  • Revenue managers
  • System administrators
  • Business analysts
 14 Hours

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