Course Outline
Introduction to Oracle Siebel CRM for Government
- What is customer relationship management (CRM)?
- Importance of CRM in government operations
- Key features and benefits for government
- Siebel CRM modules for government use
- Navigating Siebel CRM for government users
- Setting up users and roles in a government context
Configuring Siebel Applications for Government
- Overview of Siebel tools for government use
- Basic configuration tasks for government systems
- Creating and managing data models in a government environment
- Configuring business components and objects for government operations
- Setting up application parameters for government applications
- Managing system preferences for government users
- Creating and managing workflows for government processes
- Automating CRM processes in a government setting
- Customizing the user interface for government employees
- Personalizing user experiences for government staff
Managing Customer Data for Government
- Ensuring data accuracy and completeness in government records
- Data cleansing techniques for government databases
- Importing and exporting data for government operations
- Defining and managing customer segments for government services
- Using segmentation for targeted marketing in government programs
- Contact and account management for government clients
- Creating and managing service requests for government agencies
- Handling customer cases and issues in a government context
Advanced Features and Optimization for Government
- Managing sales pipelines and opportunities for government contracts
- Forecasting and quota management for government projects
- Creating and managing marketing campaigns for government initiatives
- Lead generation and nurturing in a government context
- Managing customer support and service operations for government clients
- Configuring service level agreements (SLAs) for government services
- Integrating Siebel CRM with ERP and other applications in a government setting
- Ensuring seamless data flow between government systems
- Using Siebel CRM on mobile devices for government staff
- Mobile app configuration and usage for government users
Reporting and Best Practices for Government
- Creating and customizing reports for government agencies
- Using dashboards and visualizations in a government context
- Key performance indicators for CRM in government operations
- Monitoring and analyzing performance metrics for government programs
- Ensuring data security in CRM for government data
- Compliance with industry standards and regulations for government entities
- Implementing best practices for CRM operations in a government setting
- Common issues and solutions for government CRM users
- Accessing Oracle support resources for government clients
Summary and Next Steps for Government Implementation
Requirements
- Fundamental knowledge of Customer Relationship Management (CRM) principles
- Experience with Oracle applications
Audience for Government
- CRM Managers
- Business Analysts
- System Administrators
Testimonials (4)
I enjoyed the hands-on exercises
Samson Makelani - Vodacom
Course - Oracle Siebel
the trainers knowledge as he was able to answer our questions easily and direct us accordingly
Glennita van Rooyen - Vodacom
Course - Oracle Siebel
Added infdormation which the training provideed to gove more glarity to the theory
Jonathan Africa - Vodacom
Course - Oracle Siebel
It was good overall.
