Course Outline
Introduction to Oracle Siebel CRM for Government
- What is customer relationship management?
- Importance of CRM in public sector operations
- Key features and benefits for government
- Siebel CRM modules tailored for government use
- Navigating Siebel CRM within a government context
- Setting up users and roles for government agencies
Configuring Siebel Applications for Government
- Overview of Siebel tools for government use
- Basic configuration tasks aligned with public sector needs
- Creating and managing data models for government operations
- Configuring business components and objects for government workflows
- Setting up application parameters to meet government requirements
- Managing system preferences for public sector users
- Creating and managing workflows specific to government processes
- Automating CRM processes for efficient government service delivery
- Customizing the user interface for government staff
- Personalizing user experiences for public sector users
Managing Customer Data in Government
- Ensuring data accuracy and completeness for government records
- Data cleansing techniques tailored for government datasets
- Importing and exporting data for government applications
- Defining and managing customer segments for government services
- Using segmentation for targeted government outreach
- Contact and account management in a government setting
- Creating and managing service requests for public sector entities
- Handling customer cases and issues within government agencies
Advanced Features and Optimization for Government
- Managing sales pipelines and opportunities in a government context
- Forecasting and quota management for government contracts
- Creating and managing marketing campaigns for public sector initiatives
- Lead generation and nurturing for government programs
- Managing customer support and service operations for government agencies
- Configuring service level agreements (SLAs) for government services
- Integrating Siebel CRM with ERP and other applications for seamless government operations
- Ensuring seamless data flow between government systems
- Using Siebel CRM on mobile devices for field workers in government agencies
- Mobile app configuration and usage for government staff
Reporting and Best Practices for Government
- Creating and customizing reports for government reporting requirements
- Using dashboards and visualizations for government performance monitoring
- Key performance indicators for CRM in the public sector
- Monitoring and analyzing performance metrics for government operations
- Ensuring data security in CRM for government agencies
- Compliance with industry standards and regulations for government entities
- Implementing best practices for CRM operations in the public sector
- Common issues and solutions specific to government use
- Accessing Oracle support resources for government agencies
Summary and Next Steps for Government
Requirements
- Fundamental knowledge of Customer Relationship Management (CRM) principles
- Experience with Oracle applications
Audience
- CRM managers for government
- Business analysts
- System administrators
Testimonials (4)
I enjoyed the hands-on exercises
Samson Makelani - Vodacom
Course - Oracle Siebel
the trainers knowledge as he was able to answer our questions easily and direct us accordingly
Glennita van Rooyen - Vodacom
Course - Oracle Siebel
Added infdormation which the training provideed to gove more glarity to the theory
Jonathan Africa - Vodacom
Course - Oracle Siebel
It was good overall.
