Course Outline

Understanding Ourselves and Others for Government

  • Recognizing that when we request others to attend a meeting, we are imposing our own priorities on them.
  • Exploring the factors that influence our behavior.
  • Assessing how our actions impact others: do they respond as expected and required? If not, what are the underlying reasons?

The Process for Managing Meetings for Government

  • Evaluating the necessity of a meeting; considering alternatives and determining if any are more suitable.
  • The structured approach to convening, managing, and preparing for meetings:
    • Developing a clear agenda that outlines the objectives, topics, and estimated times for each item.
    • Inviting only essential participants to ensure efficiency and relevance.
    • Facilitating the meeting by allowing only pertinent contributions, adhering to the agenda, and maintaining time constraints.
    • Generating outputs: while detailed minutes may not always be necessary, action points should be clearly documented.
    • Scheduling follow-up meetings as needed.

Attending Meetings for Government

  • Assessing the necessity of attending all invited meetings.
  • Criteria for deciding whether to attend a meeting.
  • Justifications for declining meeting invitations.
  • Evaluating permissible activities during meetings, considering attendees, subject matter, and timing.

Other Personal Efficiency and Time Management Issues for Government

  • Setting and adhering to personal and professional objectives.
  • Prioritizing Work:
    • Determining the essential tasks that need to be completed.
    • Ranking these activities based on urgency and importance.
  • Evaluating whether staff and colleagues are working for you or vice versa.
  • Identifying time wasters and strategies to mitigate them:
    • Email management.
    • Handling telephone calls efficiently.
    • Managing unplanned interruptions.
    • Avoiding displacement activities such as procrastination.
    • Addressing other time-consuming factors.
  • Implementing effective delegation practices.
  • Developing assertiveness skills: seeking compromise and learning to decline requests appropriately.
 7 Hours

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