Course Outline
Introduction
Understanding RPA for Government
- Differentiating RPA from Traditional Automation
- Automating End-to-End Processes with RPA
- Impact of RPA on the Workforce and Employee Morale
Benefits of RPA for Government
- Acceleration of Task Completion
- Continuous Availability
- Enhanced Accuracy and Compliance
- Cost Reduction
Case Study
- RPA in Banking: Automating Loan Processing Tasks
RPA Tools and Vendors for Government
- NICE, Blue Prism, UIPath, OpenSpan, etc.
Developing an RPA Strategy for Government
- Identifying Error-Prone and Time-Consuming Office Tasks
- Defining the Scope of the RPA Initiative
- Calculating Return on Investment (ROI)
- Conducting Impact Analysis
Different Approaches to RPA for Government
- Unattended vs. Attended Interventions
- Desktop Automation
- Desktop Analytics
Case Study
- RPA in Healthcare
Overview of NICE Features and Capabilities for Government
- Natural Language Processing Engine
- Advanced OCR Capabilities (Recognition of 200 Different Languages)
- Advanced Analytics of Structured and Unstructured Data
Hands-on with NICE Robotic Automation for Government
- Account Setup and Licensing
- System Setup and Configuration
Automating Routine Desktop Activities (Front-end) for Government
- Automatically Launching Applications
- Controlling the Mouse
- Filling Out Forms and Templates
- Copy/Pasting Data
Automating Routine Back-Office Activities for Government
- Performing Calculations
- Processing Claims
- Handling Scanned Documents
- Upselling Products and Services
Integrating NICE with Existing Systems for Government
- Customer Relationship Management (CRM) Systems
- Billing Systems
- Citrix Applications
- Custom Applications
Managing NICE for Government
- Monitoring and Managing Task Queues and Process Execution
- Generating Reports on System Performance
Case Study
- RPA in the Insurance Sector
Scaling NICE for Government
- Estimating Resource Needs and Availability
- Adding Robots During Peak Times
Troubleshooting NICE for Government
- Debugging the System
- Restarting the Robot Client in the Event of Failure
Evaluating the Results for Government
- Assessing Efficiency Gains
- Assessing the Human Impact
Expanding NICE for Government
- Open-Source SDK
Developments in Robotic Process Automation for Government
- Cognitive Robotic Automation
Closing Remarks
- The Future of the 'Virtual Workforce' for Government
Requirements
- A general understanding of business processes and office workflows for government.
- Some technical background is beneficial.
- Familiarity with programming concepts is advantageous but not required.
Audience
- Business Analysts
- Business Process Professionals
- Engineers
