Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Foundational Concepts: Conversational AI and Small Language Models (SLMs)
- Core principles governing conversational AI frameworks
- Overview of SLMs, highlighting their operational efficiencies and strategic benefits
- Case studies illustrating SLMs in interactive operational applications
Architecture of Conversational Flows
- Fundamental principles of human-AI interaction design
- Developing coherent and naturalistic dialogue structures
- User experience (UX) criteria for effective interface design
Developing Customer Service Automation
- Application scenarios for automated customer service bots
- Integrating SLMs into enterprise customer service platforms
- Processing routine customer inquiries via AI automation
Training SLMs for Interactive Tasks
- Data acquisition strategies for conversational AI systems
- Training methodologies for SLMs within dialogue frameworks
- Model fine-tuning for specific interaction contexts
Assessment of Interaction Quality
- Performance metrics for evaluating conversational AI
- Conducting user testing and soliciting feedback
- Iterative optimization based on evaluation results
Voice-Enabled and Multimodal Engagement
- Integration of voice recognition capabilities with SLMs
- Designing multimodal interactions across text, voice, and visual channels
- Case studies on voice assistants and chatbot implementations
Personalization and Contextual Awareness
- Methods for tailoring interactions to user needs
- Context-aware management of conversation flows
- Privacy and data security protocols in personalized AI systems
Ethical Standards and Bias Mitigation
- Ethical frameworks governing conversational AI deployment
- Identification and reduction of biases in AI interactions
- Ensuring inclusivity and fairness in AI communication
Deployment and Scalability
- Strategies for rolling out conversational AI systems
- Scaling SLMs for broad organizational use
- Post-deployment monitoring and maintenance of AI interactions
Capstone Project
- Identifying a specific operational need for conversational AI
- Prototyping a solution using SLMs
- Testing and presenting the developed interactive application
Final Evaluation
- Submission of a comprehensive capstone project report
- Demonstration of a functional conversational AI system
- Assessment criteria including innovation, user engagement, and technical execution
Summary and Future Directions
Requirements
- Foundational knowledge of Artificial Intelligence and Machine Learning
- Proficiency in Python programming
- Familiarity with Natural Language Processing concepts
Target Audience
- Data scientists
- Machine learning engineers
- AI researchers and developers
- Product managers and UX designers