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Course Outline
Introduction to Conversational Artificial Intelligence and Small Language Models (SLMs)
- Core principles of conversational AI systems
- Overview of SLMs and their operational benefits for government
- Analysis of SLM applications in interactive public services
Designing Conversational Workflows
- Best practices for human-AI interaction design
- Development of natural and effective dialogue structures
- User experience (UX) requirements for public sector platforms
Developing Customer Service Bots
- Operational use cases for automated customer service bots
- Integration of SLMs into existing service platforms
- Automated resolution of common public inquiries
Training SLMs for Effective Interaction
- Data acquisition strategies for conversational AI
- Methodologies for training SLMs in dialogue environments
- Model fine-tuning for specific interaction contexts
Assessing Interaction Quality
- Key performance indicators for conversational AI systems
- Conducting user testing and gathering feedback
- Continuous improvement processes based on evaluation results
Voice-Enabled and Multimodal Interactions
- Integration of voice recognition capabilities with SLMs
- Designing multimodal interfaces (text, voice, visual)
- Review of case studies involving voice assistants and chatbots
Personalization and Contextual Awareness
- Strategies for delivering personalized user interactions
- Management of context-aware conversations
- Privacy protections and data security standards for personalized AI
Ethical Standards and Bias Mitigation
- Ethical frameworks guiding conversational AI development
- Identification and mitigation of algorithmic biases
- Ensuring inclusivity and fairness in automated communication
Deployment and Scalability
- Operational strategies for deploying conversational AI systems
- Scaling SLMs to support large-scale government operations
- Ongoing monitoring and maintenance of AI interactions
Capstone Project
- Identification of conversational AI needs within a selected domain
- Development of a prototype utilizing SLMs for government applications
- Testing and presentation of the interactive application
Final Assessment
- Submission of the capstone project report
- Demonstration of a functional conversational AI system
- Evaluation criteria focusing on innovation, user engagement, and technical execution
Summary and Next Steps
Requirements
- Foundational knowledge of Artificial Intelligence and Machine Learning principles
- Competency in Python programming languages
- Practical experience with Natural Language Processing methodologies
Audience
- Data scientists
- Machine learning engineers
- AI researchers and developers
- Product managers and UX designers
14 Hours