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Course Outline

Introduction to Conversational Artificial Intelligence and Small Language Models (SLMs)

  • Core principles of conversational AI systems
  • Overview of SLMs and their operational benefits for government
  • Analysis of SLM applications in interactive public services

Designing Conversational Workflows

  • Best practices for human-AI interaction design
  • Development of natural and effective dialogue structures
  • User experience (UX) requirements for public sector platforms

Developing Customer Service Bots

  • Operational use cases for automated customer service bots
  • Integration of SLMs into existing service platforms
  • Automated resolution of common public inquiries

Training SLMs for Effective Interaction

  • Data acquisition strategies for conversational AI
  • Methodologies for training SLMs in dialogue environments
  • Model fine-tuning for specific interaction contexts

Assessing Interaction Quality

  • Key performance indicators for conversational AI systems
  • Conducting user testing and gathering feedback
  • Continuous improvement processes based on evaluation results

Voice-Enabled and Multimodal Interactions

  • Integration of voice recognition capabilities with SLMs
  • Designing multimodal interfaces (text, voice, visual)
  • Review of case studies involving voice assistants and chatbots

Personalization and Contextual Awareness

  • Strategies for delivering personalized user interactions
  • Management of context-aware conversations
  • Privacy protections and data security standards for personalized AI

Ethical Standards and Bias Mitigation

  • Ethical frameworks guiding conversational AI development
  • Identification and mitigation of algorithmic biases
  • Ensuring inclusivity and fairness in automated communication

Deployment and Scalability

  • Operational strategies for deploying conversational AI systems
  • Scaling SLMs to support large-scale government operations
  • Ongoing monitoring and maintenance of AI interactions

Capstone Project

  • Identification of conversational AI needs within a selected domain
  • Development of a prototype utilizing SLMs for government applications
  • Testing and presentation of the interactive application

Final Assessment

  • Submission of the capstone project report
  • Demonstration of a functional conversational AI system
  • Evaluation criteria focusing on innovation, user engagement, and technical execution

Summary and Next Steps

Requirements

  • Foundational knowledge of Artificial Intelligence and Machine Learning principles
  • Competency in Python programming languages
  • Practical experience with Natural Language Processing methodologies

Audience

  • Data scientists
  • Machine learning engineers
  • AI researchers and developers
  • Product managers and UX designers
 14 Hours

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