Online VoIP Training in US

The three-day practical course provides a comprehensive overview of the messages and call flows associated with the Session Initiation Protocol (SIP) and its application in voice networks. This course combines theoretical instruction with hands-on practice, utilizing protocol analyzer traces to facilitate explanation and troubleshooting. Practical VoIP configurations are implemented using IP telephones, softphones, voice-capable Cisco routers, and SIP IP PBXs (such as Trixbox).

Audience:

Network planners, designers, and engineers who require a thorough understanding of SIP. The course is approximately 40% hands-on, ensuring that participants gain practical experience relevant to their roles for government.

This course comprises two complementary components: a theoretical introduction and a practical hands-on section. The one-day introductory segment covers the motivation, philosophy, fundamentals, and operational rules of the SIP protocol, with an emphasis on its application in telecommunications services, particularly IP telephony and VoIP. The subsequent two-day practical component allows participants to gain detailed insights into service operations through laboratory exercises. These exercises delve into the configuration of SIP telephony architecture components, the intricacies of SIP signaling at both message sequence chart and internal message structure levels, and common issues and troubleshooting techniques, including security and telecom fraud prevention. The trainers will share their expertise in launching, operating, and managing SIP telephony services, including virtualization and cloud-based solutions. The practical section utilizes both SIP hardphones and softphones, as well as IP telephony servers such as Asterisk and Freeswitch. Participants can benefit from the trainers' extensive technical and business experience in IP telephony by submitting their own challenges and questions. These will be incorporated into the agenda during a wrap-up session to address the immediate needs of participants. This training is designed for individuals with foundational knowledge and experience in telecom services, particularly in VoIP and IP networking, ensuring that it aligns with the specific requirements for government agencies seeking to enhance their telecommunications capabilities.

VoIP (Voice over Internet Protocol) is a technology that enables users to make voice calls using an internet connection instead of traditional telephone lines.

This instructor-led, live training program equips participants with the skills necessary to set up a VoIP system using Cisco CallManager Express, tailored for government use.

By the end of this training, participants will be able to:

• Understand fundamental VoIP concepts
• Operate VoIP equipment effectively
• Configure CISCO routers for VoIP applications
• Integrate VoIP and CallManager Express into their network infrastructure
• Set up CME features for SIP, SCCP, and soft phones
• Utilize advanced configuration settings and features of CME

Audience

• Managers
• System Administrators
• Software and Support System Developers
• Technicians
• Network Engineers

Format of the Course

• A combination of lectures, discussions, exercises, and extensive hands-on practice

The three-day practical course for government covers the essential voice protocols utilized in transmitting voice and video over packet-switched networks. This course combines theoretical instruction with hands-on practice, incorporating tools like Wireshark for explanation and troubleshooting. Practical VoIP configurations are implemented using IP telephones, softphones, and voice-capable Cisco routers. While primarily a generic VoIP course, it leverages Cisco equipment to establish an IP backbone and voice gateways. We also offer specialized Cisco-specific voice training courses for government agencies. The course includes call setup procedures between circuit-switched and packet-switched networks and is approximately 40% hands-on practical exercises.