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Course Outline
Course Overview
- The significance of established workflows, the adoption of Agile methodologies, and the responsibilities of the Process Owner for government entities
Fundamentals of Process Design
- Core Components of a Process
- Responsibilities of the Process Owner
- Sponsorship of process initiatives
- Allocation and management of process resources
- Development and optimization of processes
- Ongoing governance and management
- Promotion of process awareness
Knowledge, Skills, and Competencies for Process Owners
Criteria for Selecting a Process Owner
Associated Roles
- Process Manager
- Global Process Owner
- Value Stream Owner
- Functions of a Service Management Office (SMO)
Attributes of an Agile Process
Agile Methodology Fundamentals
- Definition of Agile
- The Agile Manifesto
- Factors Contributing to the Success of Agile Projects
Scrum Framework Essentials
- Roles, Artifacts, and Events in Scrum
- Foundational Scrum Pillars
- Summary of Scrum Practices
- Evaluating Scrum versus Kanban Approaches
Fundamentals of Agile Service Management
- Benefits of Agile Service Management
- Roles, Artifacts, and Events in Agile Service Management
- Defining Characteristics of an Agile Process Two Aspects of Agile Service Management
- Agile Process Design
- Agile Process Improvement
Agile Process Design
- Development and Population of the Process Backlog
- User Personas
- User Stories
- Themes
- Epics
- User Story Mapping Techniques
- Prioritization and Maintenance of the Process Backlog
- Execution of Process Design Sprints
- The Role of the Process Owner in Sprint Events
- Implementation of Processes
- Generation of Potentially Releasable Process Increments
- Critical Definition of 'Done'
- Release Planning Strategies
Agile Process Improvement
- Alignment of Processes with Strategic Objectives
- Continuous Service Improvement (CSI) Sprints and the Plan-Do-Check-Act Cycle
- Maintenance of Improvement Initiatives
- Evaluation of Process Maturity
- Execution of Process Improvements
- Collaboration with Line Managers
- Mitigation of Resistance to Change
Measurement of Value
- Demonstration of Value Delivery
- Analysis of Leading and Lagging Performance Indicators
- Identification of Critical Success Factors and Key Performance Indicators
- Management of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
- Conducting Measurement Reviews
- Effective Communication of Performance Data
Tools and Technologies for Process Improvement
Implementation Guidelines
Challenges and Critical Success Factors
Supplementary Information Resources
Examination Preparation
- Exam Requirements, Question Weighting, and Glossary of Terminology
- Sample Examination Review
Requirements
PREREQUISITES
- Successful completion of pre-class assignments.
- Working knowledge of Scrum methodologies, information technology frameworks, and IT service delivery models.
AUDIENCE
This course is designed for government professionals, including:
- Process owners
- Process managers
- Staff and supervisors tasked with the design, re-engineering, or enhancement of operational workflows
- Consultants facilitating process improvement initiatives for public sector clients
- Personnel accountable for:
- Overseeing process-related requirements
- Ensuring the efficiency and effectiveness of established procedures
- Maximizing the value derived from organizational processes
14 Hours
Testimonials (1)
Really enjoyed the exercises and putting agile principles into practice
