Certified Agile Process Owner (CAPO)® Training Course

Course Introduction

• The Importance of Processes, Agility, and the Role of the Process Owner for Government

Process Design Basics

• The Elements of a Process
• Process Owner Responsibilities
  • Process Sponsorship
  • Process Resourcing
  • Process Design and Improvement
  • Process Management
  • Process Awareness for Government Operations

Process Owner Knowledge, Skills, and Attributes for Government

Selecting a Process Owner for Government

Related Roles

• Process Manager
• Global Process Owner
• Value Stream Owner
• Roles of a Service Management Office (SMO) for Government

The Characteristics of an Agile Process for Government

Agile Basics

• What is Agile?
• The Agile Manifesto
• Why Agile Projects are Successful in Government Settings

Scrum Basics

• Scrum Roles, Artifacts, and Events
• Scrum Pillars
• Scrum in a Nutshell for Government Applications
• Choosing Between Scrum, Kanban, or Both for Government Projects

Agile Service Management Basics for Government

• Value of Agile Service Management for Government
• Roles, Artifacts, and Events in Agile Service Management for Government
• Characteristics of an Agile Process in Government
  • Agile Process Design for Government
  • Agile Process Improvement for Government

Agile Process Design for Government

• Creating and Populating a Process Backlog
  • Personas
  • User Stories
  • Themes
  • Epics
• User Story Mapping for Government Processes
• Ordering and Maintaining the Process Backlog for Government
• Process Design Sprints for Government Projects
• The Role of the Process Owner in Sprint Events for Government
• Process Implementation
  • Potentially Releasable Process Increment for Government
  • Definition of 'Done' for Government Processes
  • Release Planning for Government Projects

Agile Process Improvement for Government

• Aligning Processes with Strategic Goals for Government
• CSI Sprints and the Plan-Do-Check-Act Cycle for Government
• Sustaining Improvements in Government Processes
• Assessing Process Maturity for Government Operations
• Implementing Process Improvements
  • Collaborating with Line Managers for Government
  • Overcoming Resistance to Change in Government Settings

Measuring Value in Government Processes

• Demonstrating Value for Government
• Leading and Lagging Performance Indicators for Government
• Critical Success Factors and Key Performance Indicators for Government
• Service Level Agreements and Operational Level Agreements for Government
• Conducting Measurement Reviews for Government Processes
• Communicating Performance in Government Settings

Process Improvement Tools and Technologies for Government

Getting Started with Agile for Government

Challenges and Critical Success Factors for Government

Additional Sources of Information for Government

Exam Preparations for Government Professionals

• Exam Requirements, Question Weighting, and Terminology List for Government
• Sample Exam Review for Government Candidates