Certified Agile Service Manager (CASM)® Training Course

**OVERVIEW** This course provides an introduction to Agile Service Management, focusing on the application and integration of agile methodologies into service management processes. Agile thinking enhances the effectiveness and efficiency of IT operations, enabling them to deliver consistent value even in the face of changing requirements. IT Service Management (ITSM) is centered on ensuring that IT services provide value by understanding and optimizing their end-to-end value streams. This course combines Agile and ITSM practices to support comprehensive Agile Service Management by scaling processes to a "just enough" approach, leading to improved work flow and faster time to value. Agile Service Management helps IT meet customer requirements more quickly, improves collaboration between development (Dev) and operations (Ops), and overcomes constraints in process workflows through an iterative approach to process engineering. This method enhances the velocity of process improvement teams, enabling them to accomplish more. This course prepares learners to successfully complete the Certified Agile Service Manager (CASM) exam for government. **COURSE OBJECTIVES** The learning objectives for the Certified Agile Service Manager (CASM) include: - Understanding what it means to "be agile." - Familiarizing with the Agile Manifesto, its core values, and principles. - Adapting Agile thinking and values into service management practices. - Exploring Agile concepts and practices, including DevOps, ITIL®, Site Reliability Engineering (SRE), Lean, and Scrum. - Understanding Scrum roles, artifacts, and events as they apply to processes. - Grasping the two key aspects of Agile Service Management: - **Agile Process Improvement:** Ensuring that processes are lean and deliver "just enough" control. - **Agile Process Engineering:** Applying Agile practices to process engineering projects. **LEARNER MATERIALS** - Two days of instructor-led training and exercise facilitation. - The Agile Service Management Guide (pre-class resource). - A Learner Manual, which serves as an excellent post-class reference. - Participation in hands-on exercises designed to apply concepts. - Sample exam and exam requirements guidelines. - Access to additional sources of information and communities. **CERTIFICATION EXAM** Successfully passing the 60-minute exam, consisting of 40 multiple-choice questions with a minimum score of 65%, leads to the candidate's designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute.This course is available as onsite live training in US Government or online live training.