Course Outline

Introduction

Overview of Chatbots and Artificial Intelligence (AI)

Understanding Chatbot Architecture and Natural Language Processing (NLP) for Government

Exploring Applications for Chatbots and Chatbot Types in Public Sector Operations

Understanding Customer Goals and Needs for Government Services

Designing Chatbot Scripts and Flow for Effective Citizen Engagement

Building Chatbots Using Code-Based Frameworks for Government Use

Exploring Existing Platforms for Building Chatbots for Government Agencies

Setting Up a Developer Environment for Chatbots in the Public Sector

Working with Training Data for NLP Models in Government Applications

Pre-Processing Incoming Data for Enhanced Accuracy and Reliability

Designing a Text Classifier Model to Improve Service Delivery

Working with Entities, Intents, and Contexts for Precise Communication

Working with Server Integration and Data Syncing for Efficient Operations

Creating a Simple Text-Based Chatbot for Government Services

Creating a Simple Voice-Based Chatbot to Enhance Accessibility

Using Speech Recognition Technology to Improve Citizen Interaction

Evaluating and Testing Chatbots to Ensure Reliability and Effectiveness for Government

Troubleshooting Common Issues in Chatbot Development for Government Use

Summary and Conclusion: Advancing Public Sector Efficiency through Chatbot Technology

Requirements

  • Proficiency in application development and programming languages
  • Familiarity with artificial intelligence (AI) and natural language processing (NLP) principles

Audience

  • Developers for government
 14 Hours

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