Course Outline

Introduction

Overview of Chatbots and Artificial Intelligence (AI)

Understanding Chatbot Architecture and Natural Language Processing (NLP) for Government

Exploring Applications for Chatbots and Chatbot Types in Public Sector Workflows

Understanding Customer Goals and Needs within Government Services

Designing Chatbot Scripts and Flow to Enhance Citizen Engagement

Building Chatbots Using Code-Based Frameworks for Government Projects

Exploring Existing Platforms for Building Chatbots Suitable for Government Use

Setting Up a Developer Environment for Chatbots in the Public Sector

Working with Training Data for NLP Models to Improve Government Services

Pre-Processing Incoming Data for Enhanced Governance and Accountability

Designing a Text Classifier Model to Support Government Operations

Working with Entities, Intents, and Contexts in Government Chatbot Development

Working with Server Integration and Data Syncing for Secure Government Applications

Creating a Simple Text-Based Chatbot for Government Use

Creating a Simple Voice-Based Chatbot to Enhance Citizen Interaction

Using Speech Recognition Technology for Government Services

Evaluating and Testing Chatbots to Ensure Reliability in Government Operations

Troubleshooting Common Issues in Government Chatbot Development

Summary and Conclusion: Advancing Government Efficiency with Chatbot Technology

Requirements

  • Proficiency in application development and programming languages
  • Familiarity with artificial intelligence (AI) and natural language processing (NLP) principles

Audience for government

  • Developers
 14 Hours

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Price per participant

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