Course Outline

Introduction

  • Overview of CompTIA A+ Core 2 for government professionals

Operating Systems

  • Introduction to operating systems for government use
  • Windows installation and configuration for government environments
  • MacOS and Linux installation and configuration for government operations
  • Managing and troubleshooting Windows updates in a government context
  • Managing and troubleshooting MacOS and Linux updates in a government setting
  • Command-line tools and utilities for government IT professionals
  • Operating system security best practices for government systems

Security

  • Understanding security concepts in a government context
  • Implementing security best practices for government IT infrastructure
  • Identifying and mitigating security threats to government systems
  • Data security and privacy concerns for government data
  • Basic network security for government networks
  • Securing mobile devices in a government environment

Software Troubleshooting

  • Troubleshooting common application issues in government applications
  • Troubleshooting system startup problems for government systems
  • Resolving software compatibility issues in a government IT environment
  • Malware removal and prevention strategies for government systems
  • Troubleshooting mobile OS and app issues for government mobile devices

Advanced Hardware Topics

  • Configuring and troubleshooting motherboards in government IT infrastructure
  • Understanding CPU architecture and functionality for government hardware
  • RAM types and characteristics for government systems
  • Storage devices and technologies for government data management
  • Installing and configuring expansion cards in government equipment
  • Custom PC building techniques for government use

Hardware Troubleshooting

  • Troubleshooting tools and procedures for government IT professionals
  • Troubleshooting common hardware problems in a government setting
  • Diagnosing and resolving printer issues for government offices
  • Laptop hardware troubleshooting for government mobile workers
  • Mobile device troubleshooting for government users

Operational Procedures

  • Best practices for safety and environmental concerns in government facilities
  • Professional communication techniques for government IT teams
  • Documentation and change management for government systems
  • Understanding licensing and policies for government software and hardware

Taking the Examination

  • Registration procedures for government employees
  • Tips and tricks for passing the exam for government IT professionals

Summary and Next Steps

Requirements

  • Fundamental computer knowledge

Audience

  • Information Technology professionals
  • Individuals seeking to prepare for the CompTIA A+ Core 2 certification exam, including those interested in advancing their skills for government roles
 35 Hours

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