Course Outline

Introduction

  • Overview of CompTIA A+ Core 2 for government IT professionals

Operating Systems

  • Introduction to operating systems and their role in public sector environments
  • Windows installation and configuration for government systems
  • MacOS and Linux installation and configuration for government use
  • Managing and troubleshooting Windows updates for government networks
  • Managing and troubleshooting MacOS and Linux updates in public sector settings
  • Command-line tools and utilities for efficient government IT management
  • Operating system security best practices for government systems

Security

  • Understanding security concepts in the context of government IT
  • Implementing security best practices for government data and networks
  • Identifying and mitigating security threats in public sector environments
  • Data security and privacy concerns specific to government operations
  • Basic network security measures for government agencies
  • Securing mobile devices used by government personnel

Software Troubleshooting

  • Troubleshooting common application issues in government IT systems
  • Troubleshooting system startup problems for government computers
  • Resolving software compatibility issues in public sector applications
  • Malware removal and prevention strategies for government networks
  • Troubleshooting mobile OS and app issues for government devices

Advanced Hardware Topics

  • Configuring and troubleshooting motherboards in government IT infrastructure
  • Understanding CPU architecture and functionality for government hardware
  • RAM types and characteristics relevant to public sector computing
  • Storage devices and technologies used in government data centers
  • Installing and configuring expansion cards for government systems
  • Custom PC building techniques for specialized government applications

Hardware Troubleshooting

  • Troubleshooting tools and procedures for government IT hardware
  • Troubleshooting common hardware problems in public sector environments
  • Diagnosing and resolving printer issues in government offices
  • Laptop hardware troubleshooting for government users
  • Mobile device troubleshooting for government personnel

Operational Procedures

  • Best practices for safety and environmental concerns in government IT operations
  • Professional communication techniques for government IT staff
  • Documentation and change management procedures for government systems
  • Understanding licensing and policies specific to government IT

Taking the Examination

  • Registration procedures for government employees
  • Tips and tricks for passing the CompTIA A+ Core 2 exam for government IT professionals

Summary and Next Steps

Requirements

  • Basic computer knowledge

Audience

  • IT professionals for government and private sectors
  • Individuals seeking to prepare for the CompTIA A+ Core 2 certification exam
 35 Hours

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