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 Duration 7 hours

Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the context of public administration
  • Key elements: technological tools, digital literacy, data management, and ethical standards
  • Digital capability frameworks and maturity assessment models

Applications in the Public Sector

  • Illustrations of digital intelligence in policy formulation and service delivery
  • Case studies across health, transportation, education, and financial sectors
  • Key success drivers and operational challenges

Instruments for Data Retrieval and Visualization

  • Leveraging dashboards for data exploration and presentation
  • Utilizing official government open data portals
  • Standard visualization software: Power BI, Tableau, and Excel

Converting Data into Strategic Insight

  • Transforming raw data into actionable decision-making inputs
  • Utilizing indicators, key performance indicators (KPIs), and performance reporting
  • Identifying bias, data gaps, and inherent uncertainty

Communication Strategies Utilizing Digital Intelligence

  • Constructing evidence-based narratives with data
  • Supporting senior leadership and stakeholder engagement
  • Ethical standards for visualizations and digital storytelling

Strategic Planning for Digital Maturity

  • Evaluating existing digital capabilities and competencies
  • Establishing targets for data literacy and tool integration
  • Facilitating internal collaboration and workforce skill development

Conclusion and Action Items

Requirements

  • General familiarity with public sector information systems
  • Basic understanding of digital tools and data handling
  • Experience in roles involving program or policy analysis, reporting, or service delivery

Intended Audience

  • Policy and program analysts
  • Digital transformation teams
  • Public sector professionals using data to inform decisions

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