Course Outline
Generative AI Basics and GPT Overview
This section provides an introduction to the fundamental principles of generative artificial intelligence (AI) and Generative Pre-trained Transformer (GPT) models. It includes brief demonstrations of ChatGPT in action, highlighting its potential applications in writing, communication, and everyday problem-solving for government operations.
ChatGPT in Practice: Writing, Summarizing, Automation
Participants will engage in hands-on exercises to explore the use of ChatGPT for client updates, document summaries, action lists, and simple workflow automation. The session will also cover iterative prompt tuning techniques to achieve more effective results.
Microsoft Copilot in Action
This segment delves into the capabilities of Microsoft Copilot for enhancing productivity within Word, Excel, PowerPoint, and Outlook. Real-world examples will illustrate how Copilot can be used to generate reports, analyze data, and streamline communication. Practical exercises will help participants integrate Copilot into their daily workflows.
Combining GPT and Copilot in Daily Workflows
Participants will learn how ChatGPT and Microsoft Copilot can be used synergistically across various teams and functions. The session will include practice exercises on using both tools for research, data analysis, presentation design, and project tracking to improve cross-department collaboration for government.
Advanced Prompt Techniques and Troubleshooting
This section offers an in-depth exploration of advanced prompt optimization techniques and chain prompting. It will cover strategies for guiding AI through complex tasks, troubleshooting unhelpful responses, and using role-based prompts to simulate experts, analysts, or developers.
Best Practices, Governance, and Applied Case Study
The final section reviews best practices for confidentiality, data handling, and responsible AI use in government. Participants will apply the knowledge gained through a guided capstone exercise, designing a ChatGPT and Copilot workflow tailored to their specific roles. The session will conclude with a discussion, Q&A, and key takeaways.
Requirements
- Basic computer literacy and proficiency with Microsoft 365 tools (Word, Excel, Outlook, PowerPoint).
- Completion of AI Fundamentals or a comparable understanding of general AI concepts (recommended).
- No programming experience is required.
Audience
- Business professionals, analysts, and consultants aiming to enhance productivity through AI tools for government.
- Managers, project leaders, and administrative staff interested in improving collaboration and workflow efficiency.
- Teams exploring the responsible and practical integration of ChatGPT and Microsoft Copilot into daily operations.
