Course Outline
Generative AI Fundamentals and GPT Architecture Overview
Provides a foundational introduction to the operational mechanisms of generative AI and GPT models. Features concise demonstrations of ChatGPT capabilities and examines the immediate operational value AI can deliver in drafting, communication, and routine problem-solving contexts relevant to public sector operations.
Applied ChatGPT Techniques: Drafting, Synthesis, and Process Automation
Covers the development of practical prompts for generating status updates, synthesizing complex documentation, creating action items, and automating basic administrative workflows. Includes guidance on iterative prompt refinement to optimize output accuracy and relevance for government stakeholders.
Microsoft Copilot Operational Capabilities
Analyzes how Microsoft Copilot enhances productivity within the Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook. Presents applied examples of utilizing Copilot to generate official reports, perform data analysis, and streamline inter-agency communication. Incorporates hands-on exercises to reinforce the integration of Copilot into standard daily workflows for government.
Synergizing GPT and Copilot in Cross-Functional Workflows
Examines the complementary roles of ChatGPT and Microsoft Copilot across diverse departments and functional units. Demonstrates the coordinated use of both tools for conducting research, analyzing datasets, designing presentation materials, and tracking project milestones to foster enhanced cross-departmental collaboration for government.
Advanced Prompt Engineering and Diagnostic Protocols
Explores advanced strategies for prompt optimization and chain-of-thought prompting. Details methods for directing AI through complex multi-step tasks, diagnosing and correcting non-conforming outputs, and employing role-based prompting to simulate specialized expertise from analysts or developers.
Best Practices, Governance Frameworks, and Applied Case Study
Reviews critical protocols regarding data confidentiality, information handling, and the responsible utilization of AI. Concludes with a guided capstone exercise in which participants design a bespoke ChatGPT and Copilot workflow tailored to specific operational roles. Finalizes with structured discussion, Q&A, and key strategic takeaways.
Requirements
- Fundamental computer literacy and working familiarity with the Microsoft 365 ecosystem, including Word, Excel, Outlook, and PowerPoint.
- Completion of an AI Fundamentals course or equivalent proficiency in general artificial intelligence concepts (recommended).
- No prior programming or coding experience is required.
Target Audience
- Business professionals, data analysts, and consultants seeking to leverage AI tools for improved operational productivity.
- Managers, project leaders, and administrative personnel aiming to enhance collaborative efficiency and workflow management for government.
- Teams engaged in the responsible and practical implementation of ChatGPT and Microsoft Copilot within daily operational mandates.
Testimonials (1)
Learnt the boundary of AI applications
