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Course Outline
Introduction to Digital Transformation in Insurance for Government
- Key drivers of digital transformation in the insurance sector
- Essential digital capabilities and maturity models
- Organizational implications for personnel, processes, and technology
Emerging Technologies: AI, Big Data, IoT, and Automation
- Overview of AI/ML applications in underwriting, claims processing, and fraud detection
- Big Data platforms and analytics for pricing strategies and market segmentation
- IoT sensor data for telematics, fleet monitoring, and preventive maintenance
- Opportunities with Robotic Process Automation (RPA) and workflow automation
InsurTech and the Future of the Insurance Ecosystem
- Business models and partnership strategies in InsurTech
- Platform ecosystems, APIs, and data sharing considerations
- Embedded insurance, usage-based insurance, and innovative distribution channels
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and omnichannel experiences
- Personalization techniques, CX measurement, and engagement strategies
- Transforming the claims experience with self-service tools
Data-Driven Decision Making and Risk Management
- Data governance, quality assurance, and privacy in insurance operations
- Predictive analytics for risk assessment and portfolio management
- Scenario analysis and stress-testing using data-driven models
Innovation Frameworks and Change Management
- Building innovation capabilities: labs, pilot programs, and scaling initiatives
- Change management techniques for digital adoption in insurance
- Measuring impact and aligning digital initiatives with business objectives
Digital Tools for Daily Operations and Communication
- Collaboration platforms, low-code/no-code tools, and process automation solutions
- Digital document management, e-signature services, and secure communication channels
- Operational dashboards and alerting systems for day-to-day monitoring
Case Studies: Success Stories in Latin America and Beyond
- Regional examples of telematics, digital distribution, and claims automation initiatives
- Lessons learned from partnerships, regulatory compliance, and scalability efforts
- Group exercise: applying case study insights to develop a local action plan
Summary and Next Steps for Government
Requirements
- A foundational understanding of basic insurance principles
- Familiarity with business processes and digital workflows for government
- An interest in innovation and the adoption of new technologies
Audience
- Insurance professionals and underwriters
- Product managers and innovation leaders in the insurance sector
- Operations and IT personnel supporting insurance processes
14 Hours
Testimonials (2)
Sharing session
Atika Isma Putri - Indonesia Financial Group
Course - Digital Insurance Business (Insurtech)
trainer's knowledge and ease to discuss - awesome flow
