Course Outline

Introduction to ISO 10012:2003

  • Purpose and background of the standard for government operations
  • Relationship to ISO 9001 and ISO/IEC 17025 in the context of quality management systems
  • Application in manufacturing, laboratories, and regulated industries within the public sector

Scope, Definitions, and General Principles

  • Key terms and definitions relevant to measurement management for government entities
  • Understanding metrological confirmation and its importance for ensuring accuracy and reliability
  • General system principles and risk-based approaches in the context of public sector operations

Management Responsibility

  • Commitment to effective measurement management within government agencies
  • Defining organizational roles and responsibilities for ensuring compliance with standards
  • Strategic planning, setting objectives, and implementing continual improvement initiatives

Resource Management

  • Ensuring personnel competence and providing necessary training for government staff
  • Maintaining infrastructure, equipment, and environmental conditions to support accurate measurements
  • Utilizing support systems and external service providers effectively in public sector operations

Measurement Process and Equipment Control

  • Implementing controls over measuring equipment used for government purposes
  • Conducting calibration, verification, and ensuring traceability of measurement results
  • Documenting measurement procedures to ensure consistency and reliability in public sector activities

Measurement Data and Records

  • Maintaining reliable and secure measurement records for government use
  • Evaluating and analyzing measurement data to support informed decision-making
  • Handling nonconforming equipment or data to maintain the integrity of public sector operations

Auditing and Improving the Measurement System

  • Conducting internal audits of the measurement management system for government agencies
  • Implementing management review processes to assess the effectiveness of measurement systems
  • Taking corrective actions and planning for continuous improvement in public sector measurement practices

Summary and Next Steps

Requirements

  • An understanding of quality assurance or quality management systems for government operations.
  • Experience with measurement, calibration, or metrology processes in a regulated environment.
  • Familiarity with ISO-based standards is beneficial but not mandatory.

Audience

  • Quality managers and engineers within public sector organizations.
  • Metrology and calibration professionals serving government agencies.
  • Compliance and regulatory officers overseeing governmental standards and practices.
 14 Hours

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