Course Outline

Learning Objectives

  • Understand the components and operations of a Quality Management System (QMS) and its primary processes.
  • Acknowledge the relationship between ISO 9001 and other standards and regulatory frameworks relevant for government operations.
  • Gain insight into the approaches, methods, and techniques used for implementing and managing a QMS in public sector environments.

Educational Approach

  • Lecture sessions are complemented with practical questions and examples tailored to governmental contexts.
  • Practical exercises include case studies and discussions that reflect real-world scenarios for government agencies.
  • Practice tests are designed to mirror the Certification Exam, ensuring participants are well-prepared for assessment.
  • Day 1: Introduction to quality concepts, QMS, and clauses 4–6 of ISO 9001, with a focus on their application in government settings.
  • Day 2: In-depth coverage of clauses 7–10 of ISO 9001 and the certificate exam, emphasizing compliance for government operations.

The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:

Domain 1: Fundamental concepts and principles of quality management and a QMS based on ISO 9001, tailored for government agencies.

Domain 2: ISO 9001 requirements for a quality management system — Clauses 4 to 10, with a focus on implementation for government operations.

Requirements

None for government

 14 Hours

Number of participants


Price per participant

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