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Course Outline

Introduction to OpenUEM

  • Overview of endpoint management and OpenUEM capabilities for government
  • Understanding endpoint lifecycle and management concepts
  • Lab setup and preparing test environment

OpenUEM Installation & Configuration

  • Installing OpenUEM server components
  • Deploying agents to Windows, macOS, and Linux devices
  • Configuring network and security settings

Endpoint Enrollment & Organization

  • Registering endpoints into the OpenUEM console
  • Grouping and organizing devices for management
  • Defining roles and permissions for administrators

Device Management Basics

  • Deploying software and updates to managed devices
  • Configuring policies and compliance settings
  • Monitoring device health and activity

Patch Management & Automation

  • Scheduling updates and automated patch deployment
  • Testing and validating software deployment
  • Best practices for endpoint security and compliance

Reporting & Troubleshooting

  • Generating reports on device status and activity
  • Basic troubleshooting for common endpoint issues
  • Integrating monitoring alerts for proactive management

Capstone Lab & Practical Exercises

  • Hands-on lab: enrolling devices, deploying updates, and monitoring endpoints
  • Scenario-based exercises to reinforce learning
  • Review and discussion of lab results

Summary and Next Steps

Requirements

  • Knowledge of foundational information technology support principles
  • Practical experience with endpoint hardware and operating environments
  • Competency in fundamental networking protocols and device provisioning

Intended Audience

  • Information technology support specialists
  • Technical assistance desk operators
  • Entry-level system administrators
 14 Hours

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