Course Outline

Introduction to OpenUEM for Government

  • Overview of endpoint management and the capabilities of OpenUEM for government agencies
  • Understanding key concepts in endpoint lifecycle and management for public sector operations
  • Setting up a lab environment and preparing a test setup for government use cases

OpenUEM Installation & Configuration for Government

  • Installing server components of OpenUEM to support government operations
  • Deploying agents to Windows, macOS, and Linux devices within a government network
  • Configuring network and security settings to meet government compliance standards

Endpoint Enrollment & Organization for Government

  • Registering endpoints into the OpenUEM console for effective management in a public sector environment
  • Grouping and organizing devices to streamline management processes for government agencies
  • Defining roles and permissions for administrators to ensure secure and efficient operations

Device Management Basics for Government

  • Deploying software and updates to managed devices in a government context
  • Configuring policies and compliance settings to adhere to government regulations
  • Monitoring device health and activity to maintain operational readiness for government missions

Patch Management & Automation for Government

  • Scheduling updates and automating patch deployment to ensure timely security for government endpoints
  • Testing and validating software deployment to maintain system integrity and compliance
  • Best practices for endpoint security and compliance in the public sector

Reporting & Troubleshooting for Government

  • Generating reports on device status and activity to support government oversight and accountability
  • Basic troubleshooting techniques for common endpoint issues in a government setting
  • Integrating monitoring alerts to enable proactive management of government IT assets

Capstone Lab & Practical Exercises for Government

  • Hands-on lab: enrolling devices, deploying updates, and monitoring endpoints in a simulated government environment
  • Scenario-based exercises to reinforce learning and prepare for real-world government challenges
  • Review and discussion of lab results to ensure comprehensive understanding of OpenUEM for government use

Summary and Next Steps for Government

Requirements

  • An understanding of fundamental IT support concepts for government.
  • Experience with endpoint devices and operating systems used in public sector environments.
  • Familiarity with basic networking and device configuration practices for government agencies.

Audience

  • IT support staff within government organizations.
  • Technical helpdesk personnel serving public sector entities.
  • Junior system administrators working in governmental roles.
 14 Hours

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