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 Duration 14 hours

Course Outline

Introduction to the OpenUEM Framework

  • Overview of endpoint management capabilities and OpenUEM features
  • Understanding endpoint lifecycle and management principles
  • Lab configuration and preparation of the test environment

OpenUEM Deployment & Setup

  • Installation of OpenUEM server components
  • Agent deployment for Windows, macOS, and Linux systems
  • Configuration of network and security parameters

Endpoint Registration & Organization

  • Registration of endpoints within the OpenUEM interface
  • Grouping and structuring devices for efficient administration
  • Establishment of roles and access controls for administrators

Fundamental Device Management

  • Distribution of software and updates to controlled devices
  • Implementation of policies and compliance settings
  • Surveillance of device integrity and operational activity

Patch Governance & Automation

  • Scheduling of updates and automated patch distribution
  • Validation and testing of software distribution
  • Standard protocols for endpoint security and compliance

Reporting & Problem Resolution

  • Creation of reports detailing device status and activity
  • Fundamental troubleshooting for frequent endpoint issues
  • Integration of monitoring alerts for proactive oversight

Capstone Exercise & Practical Application

  • Practical exercise: endpoint registration, update distribution, and surveillance
  • Scenario-based tasks to consolidate knowledge
  • Analysis and discussion of exercise outcomes

Summary and Subsequent Actions

Requirements

  • Proficiency with fundamental IT support concepts
  • Practical experience with endpoint devices and operating systems
  • Knowledge of basic networking and device configuration

Target Audience

  • IT support personnel
  • Technical helpdesk staff
  • Junior system administrators

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