Problem Solving Methodology (8D Method / 5 Whys / Ishikawa) Training Course

Session 1: Introduction to Problem Solving Methodology

• The importance of effective problem solving in government operations
• Overview of problem-solving frameworks for government, including 8D, 5 Whys, and Ishikawa Diagrams
• Roles and responsibilities within problem-solving teams for government agencies

Session 2: 8D Problem-Solving Method

• Understanding the steps of the 8D process for government use
• Defining clear problem statements and establishing effective teams
• Conducting root cause analysis using techniques such as 5 Whys and Ishikawa Diagrams for government applications

Session 3: Developing Solutions and Action Plans

• Generating potential solutions through brainstorming techniques for government challenges
• Evaluating and selecting the most appropriate solution for government needs
• Creating detailed action plans and assigning responsibilities within government teams

Session 4: Implementation and Verification

• Implementing the chosen solution in a government context
• Monitoring progress and assessing the effectiveness of solutions for government operations
• Verifying and validating implemented solutions to ensure compliance with government standards

Session 5: Prevention and Continuous Improvement

• Developing preventive measures to avoid recurrence of issues in government processes
• Incorporating lessons learned into standard government procedures
• Fostering a culture of continuous improvement within government agencies

Note: The course will include interactive discussions, case studies, and hands-on exercises designed to reinforce the concepts and provide practical problem-solving experience for government personnel. Participants will have the opportunity to apply these methodologies to real-world scenarios and collaborate with peers to enhance their problem-solving skills in a government context.