Course Outline

Session 1: Introduction to Problem Solving Methodology

• Importance of effective problem solving for government operations
• Overview of problem-solving frameworks (8D, 5 Whys, Ishikawa) in public sector contexts
• Roles and responsibilities within problem-solving teams for government

Session 2: 8D Problem-Solving Method

• Understanding the 8D process steps for government use cases
• Defining the problem statement and establishing a team for government projects
• Root cause analysis using techniques such as 5 Whys and Ishikawa Diagrams in governmental settings

Session 3: Developing Solutions and Action Plans

• Generating potential solutions using brainstorming techniques tailored for government challenges
• Evaluating and selecting the most suitable solution for government needs
• Creating action plans and assigning responsibilities within government teams

Session 4: Implementation and Verification

• Implementing the chosen solution in a government context
• Monitoring progress and evaluating effectiveness of solutions for government initiatives
• Verification and validation of implemented solutions to ensure compliance with governmental standards

Session 5: Prevention and Continuous Improvement

• Developing preventive measures to avoid recurrence in government operations
• Incorporating lessons learned into standard processes for government agencies
• Cultivating a culture of continuous improvement within government organizations

Note: The course will include interactive discussions, case studies, and hands-on exercises to reinforce the concepts and provide practical problem-solving experience for government professionals. Participants will have the opportunity to apply the problem-solving methodologies to real-world scenarios and collaborate with peers to enhance their problem-solving skills for government contexts.

Requirements

This course is designed for quality professionals, engineers, managers, team leaders, and individuals engaged in problem-solving activities within their organizations. It is particularly suitable for those who are looking to cultivate a structured problem-solving approach and gain the skills necessary to tackle complex challenges effectively, especially for government applications.

 21 Hours

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