Course Outline
-
Module 1
Introduction: Foundation in core principles and standard definitions. -
Module 2
The Impact of Service Quality: Differentiation, stakeholder retention, and modern acquisition strategies. -
Module 3
The CX Framework™: A proprietary methodology designed to drive operational excellence. -
Module 4
The User Journey: Analyzing stakeholder personas and the five critical steps in journey mapping. -
Module 5
Operational Excellence: How workforce engagement and digital innovation transform service delivery. -
Module 6
Four Stages to Excellence: Developing and implementing a strategic plan for organizational adoption.
Requirements
Intended Audience
These courses are designed for a broad spectrum of public and private sector professionals, ranging from entry-level staff to senior executives and chief officers. The entry-level Professional Certificate is suitable for individuals at all organizational levels seeking to enhance their competencies.
This curriculum is particularly relevant for front-line service teams, supervisory leaders, and designated service excellence champions.
Testimonials (3)
The training helped me expand my knowledge and understanding of Burp Suite. I also realized that what I had learned through self-study was still quite limited. This training was very helpful to me as a QA because Burp Suite is a valuable tool for performing security testing and improving the overall quality of application testing. I will continue exploring this tool and learning more about its features and capabilities.
Rea Mendez - BAKAWAN Data Anallytics Inc.
Course - OWASP Top 10 2025
I really enjoyed learning about AI attacks and the tools out there to begin practicing and actively using for security testing. I took a lot of knowledge away which I didn't have at the beginning and the course met what I hoped it would be. My favorite part shown from the training was Comet Browser and was amazed at what it could do. Definitely something will be looking into more. Overall it was a great course and enjoyed learning all OWASP GenAI Top 10.
Patrick Collins - Optum
Course - OWASP GenAI Security
Hands-on, exercises, in-person helping and questioning.