Course Outline
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Module 1
Introduction: Exploring fundamental principles and definitions. -
Module 2
The Impact of Customer Experience: Enhancing differentiation, retention, and innovative customer acquisition methods for government operations. -
Module 3
The CX Framework™: A specialized framework designed to drive excellence in customer experience for government agencies. -
Module 4
The Customer Journey: Analyzing customer personas and the five essential steps for effective customer journey mapping for government services. -
Module 5
CX in Action: Examining how employee engagement and digital innovation can transform customer experience in government settings. -
Module 6
Four Stages to CX Excellence: Developing a comprehensive customer experience strategy for immediate implementation within your organization for government operations.
Requirements
Who is this course for?
This CX course is designed for a broad spectrum of learners, from entry-level staff to seasoned professionals and executives, including CEOs. The entry-level Professional Certificate course is particularly suitable and beneficial for individuals at all levels within an organization.
Additionally, the Professional Certificate course is highly relevant for customer-facing teams, team leaders, and customer advocates, ensuring they are well-equipped to enhance service delivery and customer satisfaction for government and private sector organizations alike.
Testimonials (5)
I liked how Gunnar wrote pretty much all of the code on the fly as we were going through, but that there was plenty of pre-prepared material on the google drive that I can refer to after the training. The code Gunnar wrote based on the sample data I provided beforehand was also extremely useful and also made the training relevant to our own datasets.
Ranvir - Schroders Personal Wealth
Course - Visual Studio Code
Multiple examples for each module and great knowledge of the trainer.
Sebastian - BRD
Course - Secure Developer Java (Inc OWASP)
Module3 Applications Attacks and Exploits, XSS, SQL injection Module4 Servers Attacks and Exploits, DOS, BOF
Tshifhiwa - Vodacom
Course - How to Write Secure Code
Real-life examples.
Kristoffer Opdahl - Buypass AS
Course - Web Security with the OWASP Testing Framework
The trainer's subject knowledge was excellent, and the way the sessions were set out so that the audience could follow along with the demonstrations really helped to cement that knowledge, compared to just sitting and listening.
