Course Outline
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Module 1
Introduction: Understanding essential principles and definitions for government. -
Module 2
The Impact of Customer Experience: Exploring differentiation, retention, and modern methods of customer acquisition for government. -
Module 3
The CX Framework™: A unique framework designed to drive excellence in customer experience for government. -
Module 4
The Customer Journey: Analyzing customer personas and the five steps to effective customer journey mapping for government. -
Module 5
CX in Action: Understanding how employees and digital innovation enhance customer experience for government. -
Module 6
Four Stages to CX Excellence: Developing a comprehensive CX strategy for immediate implementation within your organization for government.
Testimonials (5)
I liked how Gunnar wrote pretty much all of the code on the fly as we were going through, but that there was plenty of pre-prepared material on the google drive that I can refer to after the training. The code Gunnar wrote based on the sample data I provided beforehand was also extremely useful and also made the training relevant to our own datasets.
Ranvir - Schroders Personal Wealth
Course - Visual Studio Code
Multiple examples for each module and great knowledge of the trainer.
Sebastian - BRD
Course - Secure Developer Java (Inc OWASP)
Module3 Applications Attacks and Exploits, XSS, SQL injection Module4 Servers Attacks and Exploits, DOS, BOF
Tshifhiwa - Vodacom
Course - How to Write Secure Code
Real-life examples.
Kristoffer Opdahl - Buypass AS
Course - Web Security with the OWASP Testing Framework
The trainer's subject knowledge was excellent, and the way the sessions were set out so that the audience could follow along with the demonstrations really helped to cement that knowledge, compared to just sitting and listening.
