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Course Outline
Module 1: Understanding Root Causes
- Distinguishing Between Problem Cause and Non-Detection Cause
- Definitions and Importance for Government
- Examples from Industry-Specific Processes Relevant to Government Operations
- Defining Actions for Both Types of Causes in a Public Sector Context
Module 2: Data Collection and Analysis Tools
- Required Input Data for Analysis
- Identifying and Gathering Necessary Data for Government Processes
- Real-Life Examples from Public Sector Workflows
- Tools for Root Cause Analysis
- 5 Whys Analysis
- Methodology and Application in Government Settings
- Case Studies from the Public Sector
- Ishikawa (Fishbone) Diagram
- Major Categories: People, Methods, Machines, Materials, Measurements, Environment
- Deep Dive into Each Category with a Focus on Government Operations
- Diagram Analysis and Validation of the Most Probable Cause in Public Sector Scenarios
- Selecting the Most Probable Cause from Identified Possible Causes for Government
- Other Applicable Tools
- Discussion on Additional Tools Based on Problem Complexity in Government Settings
- Examples and Application Scenarios Relevant to Public Sector Workflows
- 5 Whys Analysis
Module 3: Corrective Actions vs. Corrections
- Definitions and Differences for Government
- Correction: Immediate Action to Fix the Problem in Public Sector Operations
- Corrective Action: Measures to Prevent Recurrence in Government Processes
- Practical Examples from Public Sector Workflows
Module 4: Plausibility Verification
- Verifying Logical Links for Government
- Ensuring a Logical Connection Between Root Cause, Defined Actions, and Evidence of Implementation in Public Sector Contexts
- Practical Steps and Case Studies from Government Operations
Module 5: Effectiveness Verification
- Methods to Verify the Effectiveness of Actions for Government
- Monitoring and Measurement Techniques Suitable for Public Sector Workflows
- Feedback Mechanisms in Government Settings
- Real-Life Examples and Application in the Public Sector
Module 6: 8D Methodology
- Introduction to the 8D Problem-Solving Process for Government
- Overview and Steps of the 8D Method in a Public Sector Context
- Practical Application and Case Studies from Government Operations
- Benefits and Implementation Strategies for Government Agencies
Conclusion:
- Recap of Key Learnings for Government
- Q&A Session Focused on Public Sector Challenges
- Interactive Discussion on Real-Life Applications and Challenges in the Public Sector
Requirements
Who Should Attend:
- Quality Assurance Professionals
- Process Engineers
- Operations Managers
- Production Supervisors
- Any individuals involved in problem-solving and process improvement initiatives for government
Benefits to Organizations:
- Enhanced problem-solving capabilities within the team.
- Reduced downtime and costs associated with recurring issues.
- Improved quality and reliability of products and services.
- Strengthened culture of continuous improvement and proactive management.
This course proposal is designed to equip your team with the essential skills and knowledge required to conduct effective root cause analysis and implement corrective actions that lead to sustained improvements in your processes for government.
14 Hours
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The practice
