Root Cause Analysis Training Course

Module 1: Understanding Root Causes

1. Distinguishing Between Problem Cause and Non-Detection Cause
   • Definitions and Significance for Government Operations
   • Examples from Various Industry-Specific Processes for Government Use
   • Defining Appropriate Actions for Both Types of Causes in a Government Context

Module 2: Data Collection and Analysis Tools

1. Required Input Data for Analysis
   • Identifying and Collecting Necessary Data for Government Operations
   • Real-Life Examples from Government Processes
2. Tools for Root Cause Analysis
   • 5 Whys Analysis
     • Methodology and Application in Government Settings
     • Case Studies from Relevant Government Industries
   • Ishikawa (Fishbone) Diagram
     • Major Categories: People, Methods, Machines, Materials, Measurements, Environment
     • Deep Dive into Each Category for Government Applications
     • Diagram Analysis and Validation of the Most Probable Cause in a Government Context
     • Selecting the Most Probable Cause from Identified Possible Causes for Government Use
   • Other Applicable Tools
     • Discussion on Additional Tools Based on Problem Complexity for Government Operations
     • Examples and Application Scenarios for Government Use

Module 3: Corrective Actions vs. Corrections

1. Definitions and Differences
   • Correction: Immediate Action to Address the Problem in a Government Context
   • Corrective Action: Measures to Prevent Recurrence for Government Operations
   • Practical Examples from Government Processes

Module 4: Plausibility Verification

1. Verifying Logical Links
   • Ensuring a Logical Connection Between Root Cause, Defined Actions, and Evidence of Implementation for Government Use
   • Practical Steps and Case Studies from Government Operations

Module 5: Effectiveness Verification

1. Methods to Verify the Effectiveness of Actions
   • Monitoring and Measurement Techniques for Government Use
   • Feedback Mechanisms for Government Operations
   • Real-Life Examples and Application in a Government Context

Module 6: 8D Methodology

1. Introduction to the 8D Problem-Solving Process
   • Overview and Steps of the 8D Method for Government Use
   • Practical Application and Case Studies from Government Operations
   • Benefits and Implementation Strategies for Government Agencies

Conclusion:

• Recap of Key Learnings for Government Applications
• Q&A Session for Government Participants
• Interactive Discussion on Real-Life Applications and Challenges in Government Operations