Human Factors Essentials Training Course

Audience:

• Any management, supervisory, or leadership role.
• Team members looking to enhance their team skills.
• Operational leaders seeking to improve their interpersonal skillset.

Overview:

There are common misconceptions that Human Factors (HF) is a discipline applicable only to safety-critical industries such as aviation, medicine, and the oil & gas sectors. However, there are significant benefits to investing in HF beyond enhancing safety.

Improved Operational Efficiency: Equipping teams with the tools to manage workload, solve problems, and make effective decisions empowers them to handle work-related challenges without higher-level intervention. This capability is crucial for frontline team members who often face complex, dynamic situations.

Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage work scenarios increases employee engagement and improves customer interactions. An organization that demonstrates a commitment to improving and investing in its staff will benefit from increased job satisfaction and a stronger brand reputation.

Reduced Absenteeism, Increased Retention: Time off due to stress and fatigue can be mitigated through HF training. Additionally, workplace morale significantly influences individual stress levels. Investing in stress and fatigue management training, along with introducing peer support programs, shows a dedication to employee well-being that Deloitte suggests will result in a 500% return on investment, reducing absenteeism and improving retention.

In summary, the skills that benefit pilots, surgeons, and oil rig drillers can be applied more broadly to enhance an organization's performance beyond safety.

By the end of this training, participants will be able to:

• Understand the fundamental principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Demonstrate an understanding of key principles necessary to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available for delivery in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers seeking to enhance their risk and safety management skills.

Overview:

This course delves into the key factors influencing decision-making under pressure. No situation brings more stress than a crisis, and this training is designed to equip civil servants with the necessary tools to analyze situations and make informed decisions in times of uncertainty. The course takes a comprehensive approach to managing complex systems, recognizing that the current global pandemic has accelerated changes across multiple strategic areas.

The training utilizes proven methodologies to help civil servants make effective decisions while under pressure. It also addresses how to mitigate emerging threats, whether physical or digital. High-profile case studies from various industries are analyzed and discussed collectively by participants, offering diverse perspectives.

Assessment techniques will be explored and applied to real-world scenarios. Participants will evaluate crises and determine the best course of action given limited information. The course aims to build confidence in engaging with risk-based decisions within a complex operating environment. It aligns with the Better Business Case methodology, which is the UK government’s best practice approach for developing spending proposals and making effective business decisions.

By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage them effectively.
• Identify strategies to mitigate the impact of new technologies on risk management.
• Enhance the resilience of their risk management frameworks.

Format of the Course:

• Facilitated and group discussions.
• Scenario-based presentations, briefings, and case study analysis.
• Breakout scenario workshops and group presentations.

This course is designed to enhance the decision-making capabilities of civil servants for government operations in high-pressure environments.