Course Outline

Introduction to Six Sigma and DMAIC

  • Overview of Six Sigma principles for government
  • Understanding the DMAIC process in a public sector context
  • Roles and responsibilities of a Green Belt in government operations

Define Phase

  • Development of project charters for government initiatives
  • Identifying customer requirements within government services
  • Formulating problem statements and defining project objectives for government projects
  • Creating high-level process maps (SIPOC) for government processes

Measure Phase

  • Data collection strategies tailored for government data sources
  • Conducting Measurement System Analysis (MSA) in government settings
  • Performing basic statistical analysis on government datasets
  • Analyzing process capability within government operations

Analyze Phase

  • Applying root cause analysis techniques to government challenges
  • Conducting exploratory data analysis for government data
  • Using hypothesis testing to validate findings in government contexts
  • Identifying and verifying causes of issues within government processes

Improve Phase

  • Generating and selecting solutions that align with government goals
  • Implementing Design of Experiments (DOE) for government process improvements
  • Executing improvement plans in government settings
  • Conducting risk analysis and mitigation for government projects

Control Phase

  • Developing control plans to sustain improvements in government operations
  • Applying Statistical Process Control (SPC) in government processes
  • Documenting and standardizing improved processes for government use
  • Ensuring sustained improvements through ongoing monitoring and evaluation in government settings

Project Management and Soft Skills

  • Effective project management techniques for Green Belts in government roles
  • Enhancing communication and leadership skills for government professionals
  • Managing team dynamics and resolving conflicts within government teams
  • Implementing change management strategies in government environments

Green Belt Certification

  • Preparing for the Green Belt certification exam with a focus on government applications
  • Tips and best practices for achieving certification in government settings

Summary and Next Steps

Requirements

  • Familiarity with Six Sigma principles
  • Comprehension of fundamental statistical concepts

Audience

  • Managers for government
  • Professionals holding Yellow Belt certification
 21 Hours

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