Course Outline

Introduction to Windows 11 for Government

  • Overview of features and editions for government use
  • User interface enhancements and new usability improvements for government operations
  • Deployment strategies and upgrade paths for government systems

Supporting Windows 11 Installation for Government

  • Installation requirements and methods tailored for government IT environments
  • Considerations for upgrading existing systems and performing clean installations in government agencies
  • Driver compatibility and update procedures for government hardware

Troubleshooting Startup and Performance Issues for Government Systems

  • Addressing boot issues and utilizing recovery tools for government IT support
  • Using Safe Mode, System Restore, and Startup Repair in government systems
  • Performance monitoring techniques and optimization strategies for government operations

Managing Devices and Drivers for Government Use

  • Utilizing Device Manager and managing driver updates for government devices
  • Troubleshooting hardware issues in government IT environments
  • Ensuring peripheral compatibility and proper configuration for government systems

Application Support and Troubleshooting for Government Applications

  • Installing and managing applications for government use
  • Configuring compatibility settings and using the App Installer in government systems
  • Common application troubleshooting techniques for government IT support

Networking and Connectivity for Government Operations

  • Configuring network settings to meet government standards
  • Troubleshooting Wi-Fi, Ethernet, and VPN connections for government networks
  • Utilizing network diagnostics and logging tools for government IT monitoring

Managing Security and Updates for Government Systems

  • Configuring Windows Security and antivirus settings for government compliance
  • Setting up firewall rules and advanced security configurations for government networks
  • Managing Windows Update settings and troubleshooting update issues in government IT environments

Managing User Profiles and Settings for Government Users

  • Understanding user account types and profile management for government employees
  • Synchronizing settings with Microsoft accounts for government users
  • Data backup and file recovery procedures for government systems

System Maintenance and Recovery for Government IT

  • Exploring system reset and recovery options for government systems
  • Using recovery drives and installation media in government IT support
  • Implementing backup and restore processes using File History and OneDrive for government data protection

Summary and Next Steps for Government Implementation

Requirements

  • Experience with Windows client operating systems
  • Understanding of fundamental networking concepts
  • Familiarity with Active Directory and Microsoft 365

Audience

  • Desktop support technicians for government
  • Help desk professionals
  • IT support specialists responsible for troubleshooting Windows environments
 35 Hours

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