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Course Outline

Introduction to the Windows 11 Operating System

  • Summary of core capabilities and edition distinctions
  • Interface enhancements and usability upgrades
  • Implementation strategies and migration pathways

Assisting with Windows 11 Installation

  • Hardware specifications and installation protocols
  • Migration assessments and clean install procedures
  • Driver alignment and update management

Diagnosing Startup and Performance Anomalies

  • Boot sequence failures and recovery utilities
  • Safe Mode, System Restore, and Startup Repair mechanisms
  • Performance monitoring and optimization for government use cases

Administering Devices and Drivers

  • Device Manager operations and driver maintenance
  • Hardware malfunction diagnosis and resolution
  • Peripheral integration and configuration standards

Application Support and Issue Resolution

  • Application deployment and lifecycle management
  • Compatibility adjustments and App Installer management
  • Standardized application troubleshooting methods

Network Infrastructure and Connectivity

  • Network parameter configuration
  • Diagnosis of Wi-Fi, Ethernet, and VPN connectivity
  • Network diagnostic procedures and audit logging

Security Posture and Update Management

  • Windows Security and anti-malware configuration
  • Firewall policy definitions and advanced settings
  • Windows Update administration and issue resolution

User Profile and Setting Administration

  • Account classification and profile governance
  • Settings synchronization with Microsoft accounts
  • Data preservation and file restoration protocols

System Maintenance and Recovery Procedures

  • System reset and recovery alternatives
  • Utilization of recovery drives and installation media
  • Backup and restore operations via File History and OneDrive

Conclusion and Recommended Next Steps

Requirements

  • Practical experience with Windows client operating systems
  • Foundational understanding of basic networking concepts
  • Proficiency with Active Directory and Microsoft 365 services

Intended Audience

  • Desktop support technicians
  • Help desk specialists
  • IT support professionals tasked with maintaining Windows environments for government
 35 Hours

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