Course Outline
Introduction to the Windows 11 Operating System
- Summary of core capabilities and edition distinctions
- Interface enhancements and usability upgrades
- Implementation strategies and migration pathways
Assisting with Windows 11 Installation
- Hardware specifications and installation protocols
- Migration assessments and clean install procedures
- Driver alignment and update management
Diagnosing Startup and Performance Anomalies
- Boot sequence failures and recovery utilities
- Safe Mode, System Restore, and Startup Repair mechanisms
- Performance monitoring and optimization for government use cases
Administering Devices and Drivers
- Device Manager operations and driver maintenance
- Hardware malfunction diagnosis and resolution
- Peripheral integration and configuration standards
Application Support and Issue Resolution
- Application deployment and lifecycle management
- Compatibility adjustments and App Installer management
- Standardized application troubleshooting methods
Network Infrastructure and Connectivity
- Network parameter configuration
- Diagnosis of Wi-Fi, Ethernet, and VPN connectivity
- Network diagnostic procedures and audit logging
Security Posture and Update Management
- Windows Security and anti-malware configuration
- Firewall policy definitions and advanced settings
- Windows Update administration and issue resolution
User Profile and Setting Administration
- Account classification and profile governance
- Settings synchronization with Microsoft accounts
- Data preservation and file restoration protocols
System Maintenance and Recovery Procedures
- System reset and recovery alternatives
- Utilization of recovery drives and installation media
- Backup and restore operations via File History and OneDrive
Conclusion and Recommended Next Steps
Requirements
- Practical experience with Windows client operating systems
- Foundational understanding of basic networking concepts
- Proficiency with Active Directory and Microsoft 365 services
Intended Audience
- Desktop support technicians
- Help desk specialists
- IT support professionals tasked with maintaining Windows environments for government
Testimonials (3)
It was done at our pace, speeding through areas we know, while slowing down and giving more information where we needed.
Kevin Stanley - Chugachmiut
Course - Windows Server 2022 for System Administrators
Thank you for the informative and wonderful course. I would also like to thank the trainer Mr. Ahmed El Gendy for delivering the information in a very smooth and understandable manner. I have benefited greatly from this course and can confidently say that I now understand all the topics and can apply them practically.
Atheer hadi aljezani - Tamkeen Technologies
Course - Windows Server 2019 Administration (authorized training course WS 011T00)
Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me