Course Outline

Introduction

  • The importance of usability testing for government applications and services

Defining Your Test Strategy for Government

  • Allocation of resources, timing considerations, and focus areas

Organizing the Test Team for Government

  • Recruitment and management of test participants and team members

Writing Your First Test Task for Government

  • Development of realistic scenarios and effective presentation methods

Choosing the Environment for Government Usability Testing

  • Evaluating the advantages and disadvantages of remote testing versus on-site testing

Moderating Your Usability Tests for Government

  • Deciding between moderated and unmoderated test formats
  • Implementing "thinking aloud" techniques in usability tests

Analyzing the Results of Your Tests for Government

  • Utilizing statistical methods and survey data
  • Assessing user satisfaction and identifying areas for improvement

Revisiting Your Test Tasks for Government

  • Challenging initial assumptions based on test outcomes
  • Collaborative efforts to regroup and revise test tasks

Reporting the Results of Your Tests for Government

Standardizing Your Usability Tests for Government

  • Adhering to international standards in usability testing
  • Utilizing and adapting standardized forms and templates

Communicating and Collaborating on Usability Testing across Teams for Government

Closing Remarks

Requirements

  • An understanding of user requirements concepts for government applications.
  • A critical evaluation of software quality and deficiencies from the end-user’s viewpoint.
  • Programming and testing experience are not necessary.
 14 Hours

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Price per participant

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