Course Outline

Introduction

  • The importance of usability testing for government applications

Defining Your Test Strategy for Government

  • Allocation of resources, timing, and focus areas

Organizing the Test Team for Government Projects

  • Recruitment and management processes

Writing Your First Test Task for Government Systems

  • Developing scenarios and presentation methods

Choosing the Testing Environment for Government Usability Studies

  • Remote testing versus on-site testing options

Moderating Your Usability Tests for Government Applications

  • Moderated versus unmoderated sessions
  • Conducting "thinking aloud" usability tests

Analyzing the Results of Your Usability Tests for Government Programs

  • Statistical analysis and survey methods
  • Evaluating user satisfaction metrics

Revisiting Your Test Tasks for Government Projects

  • Challenging initial assumptions
  • Regrouping and revising test scenarios

Reporting the Results of Your Usability Tests for Government

Standardizing Your Usability Tests for Government Use

  • Adhering to international standards
  • Utilizing and adapting standardized forms and templates

Communicating and Collaborating on Usability Testing across Government Teams

Closing Remarks

Requirements

  • An understanding of user requirements concepts for government applications.
  • A critical evaluation of software quality and deficiencies from the end-user’s perspective.
  • Programming and testing experience are not required for participation in this training.
 14 Hours

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