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Duration 21 hours
Course Outline
Introduction
- Foundational concepts of automation and core principles; definition of Visual TOM
- Comparison of Visual TOM against conventional scheduling tools
- Synthesis of Visual TOM capabilities and platform architectural framework
- IT automation and orchestration strategies within hybrid operating environments
Comprehensive Understanding of Visual TOM
- The complete lifecycle of automated IT tasks and procedures
- Mechanisms for integrating Visual TOM across diverse systems and operational environments
Deployment and Installation Protocols
- Selecting the optimal deployment architecture for organizational needs
- Installation of Visual TOM core components, including servers and agents
- Administration of processes, services, and directory structures
Environment Configuration Standards
- Establishing system prerequisites and secure network access protocols
- Defining user roles and establishing appropriate access rights
- Configuring web access parameters and portal settings
Workflow Design and Orchestration
- Fundamentals of the graphical designer and drag-and-drop workflow construction
- Specifying schedules, operational constraints, and event-based triggers
- Implementing notification systems, escalation paths, and acknowledgement workflows
Monitoring, Dashboards, and Self-Service Portals
- Leveraging visual dashboards for actionable operational insights
- Configuring self-service portals to support business user autonomy
Troubleshooting and Administrative Oversight
- Management of Level-I and Level-II production support activities
- Utilization of logs, diagnostic utilities, and service stability assessments
System Integrations and Extensibility
- Implementation of REST APIs and automated trigger mechanisms
- Practical integration examples, including CI/CD pipelines and job-as-code methodologies
Summary and Recommended Next Steps
Requirements
- A foundational understanding of IT operations concepts and workflow automation principles.
- Practical experience with system administration on Windows and/or Linux platforms.
- Basic proficiency in scripting or job scheduling is recommended.
Target Audience
- IT Production and Automation Engineers
- Workflow and Orchestration Specialists
- Systems Administrators and Integration Specialists
Testimonials (1)
real life examples