Course Outline
Introduction to Windows Admin Center
- Overview of Windows Admin Center and its architecture, designed to enhance the efficiency and security of IT operations for government agencies.
- Connecting to and managing Windows workstations, ensuring seamless integration with existing infrastructure for government use.
- Understanding roles and capabilities for workstation management, tailored to meet the specific needs of public sector organizations.
PowerShell Fundamentals for Technicians
- Introduction to the PowerShell interface, syntax, and execution policies, essential skills for effective system administration in government environments.
- Utilizing cmdlets and pipelines for basic workstation management tasks, enhancing operational efficiency and security for government IT staff.
- Creating and running simple PowerShell scripts to automate routine tasks and improve administrative processes for government.
Remote Management and Automation
- Leveraging PowerShell Remoting to manage remote workstations, a critical capability for maintaining secure and efficient operations in government settings.
- Executing remote commands through Windows Admin Center, providing a centralized platform for managing multiple systems from a single interface for government use.
- Managing sessions, credentials, and security considerations to ensure robust and compliant remote management practices for government agencies.
Working with WMI and CIM
- Understanding the role of WMI (Windows Management Instrumentation) and CIM (Common Information Model) in system administration, particularly for government IT environments.
- Querying system information from remote computers to support real-time monitoring and reporting for government operations.
- Automating system configurations and updates via WMI/CIM to streamline maintenance and compliance efforts for government agencies.
Integrating with Intune and Autopilot (User Perspective)
- Overview of Microsoft Intune and Autopilot, tools essential for workstation deployment and policy management in government organizations.
- Viewing and verifying device compliance and configuration to ensure adherence to security and operational standards for government use.
- End-user level troubleshooting and reporting to facilitate timely issue resolution and enhance user satisfaction in government IT support.
Practical Lab: Remote Administration Scenarios
- Running PowerShell scripts to gather system information remotely, a key skill for efficient remote management in government settings.
- Automating updates, restarts, and diagnostics to reduce administrative workload and improve service reliability for government IT.
- Testing connectivity and troubleshooting PowerShell Remoting issues to ensure reliable and secure remote access for government operations.
Best Practices and Security
- Ensuring secure connections and user permissions to protect sensitive information and maintain compliance with government regulations.
- Identifying common pitfalls and troubleshooting tips to enhance the reliability of remote management practices for government IT teams.
- Optimizing performance for remote management, ensuring that systems operate efficiently and effectively in support of government operations.
Summary and Next Steps
Requirements
- An understanding of Windows operating systems and workstation environments for government use.
- Experience in day-to-day computer support or IT operations within public sector settings.
- Basic familiarity with command-line interfaces utilized in government IT environments.
Audience
- IT support technicians for government agencies.
- Helpdesk and field service operators supporting government operations.
- Technical staff responsible for workstation management in public sector organizations.
Testimonials (4)
It was done at our pace, speeding through areas we know, while slowing down and giving more information where we needed.
Kevin Stanley - Chugachmiut
Course - Windows Server 2022 for System Administrators
The teaching style was very good.
Juma Shekuwe - TANZANIA REVENUE AUTHORITY
Course - Windows Server 2019 Administration (authorized training course WS 011T00)
Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me
Lewis Johnson - Swift Group Ltd
Course - Windows Server 2016
The environment is very very good