Course Outline

Module 1: Implementing a Troubleshooting Methodology

This module provides an overview of the new features and devices in the Windows 10 operating system. It also outlines the process of developing and applying a troubleshooting methodology for government use. Lessons

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps
  • Troubleshooting Tools

Module 2: Troubleshooting Startup Issues

This module details how to identify and resolve startup issues that affect Windows 10, including problematic services. It introduces potential problems causing startup issues in Windows 10 and provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD). Lessons

  • Overview of the Windows 10 Startup Recovery Environment
  • Configuring the Registry
  • Troubleshooting Startup Settings
  • Recovering BitLocker-Protected Drives

Module 3: Performing System Recovery

This module explains how to resolve issues related to operating system services and recover a computer. Lessons

  • Troubleshooting Operating System Service Issues
  • Recovering a Computer

Module 4: Troubleshooting Hardware and Device Drivers

This module explores how to troubleshoot issues related to device drivers and hardware devices for government. Lessons

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting

Module 5: Administering Windows 10

This module describes the use of various administration tools in Windows 10 to resolve issues. It covers the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell for government operations. Lessons

  • Overview of Administration Tools
  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning

Module 6: Resolving Issues with Network Connectivity

This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution for government. Lessons

  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution

Module 7: Troubleshooting Group Policy

This module provides an overview of Group Policy application and describes how to resolve issues in client configuration GPO application for government. Lessons

  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues

Module 8: Configuring and Troubleshooting User Settings

This module describes common sign-in issues, how to detect them, and how to troubleshoot these issues for government. It also provides an overview of user account types supported by Windows 10 and the authentication process for those accounts. Lessons

  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings

Module 9: Configuring and Troubleshooting Resource Access

This module explains how to troubleshoot issues with file permissions and printer access. It also covers configuring and managing file synchronization and file recovery in Windows 10 for government. Lessons

  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing File Recovery in Windows 10

Module 10: Troubleshooting Remote Connectivity

This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity for government. Lessons

  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity

Module 11: Troubleshooting Applications

This module explains how to troubleshoot common desktop app operations issues and describes the management of Universal Windows apps, Microsoft Store, and Microsoft Store for Business. It also covers resolving issues related to Universal Windows apps for government. Lessons

  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps

Module 12: Maintaining Windows 10

This module describes how to troubleshoot performance issues in Windows 10 and explains the process of applying and troubleshooting Windows updates for government. Lessons

  • Monitoring and Troubleshooting Computer Performance
  • Applying Windows Updates

Requirements

  • An understanding of Windows operating systems and networking fundamentals for government
  • Experience with configuring and troubleshooting Windows-based environments in public sector settings
  • Basic PowerShell scripting experience to support government IT operations

Audience

  • Enterprise Desktop Support Technicians (EDST) responsible for Tier 2 support in medium to large government organizations
  • IT professionals administering and supporting Windows 10 devices, users, and network resources within the public sector
  • Students seeking certification in exams such as 70-697 (Configuring Windows Devices) and 70-698 (Installing and Configuring Windows 10) for government roles
 35 Hours

Number of participants


Price per participant

Runs with a minimum of 4 + people. For 1-to-1 or private group training, request a quote.

Testimonials (4)

It was done at our pace, speeding through areas we know, while slowing down and giving more information where we needed.

Kevin Stanley - Chugachmiut
Course - Windows Server 2022 for System Administrators

The teaching style was very good.

Juma Shekuwe - TANZANIA REVENUE AUTHORITY
Course - Windows Server 2019 Administration (authorized training course WS 011T00)

Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me

Lewis Johnson - Swift Group Ltd
Course - Windows Server 2016

The environment is very very good

Patrick Mutuma - Dimension Data
Course - Networking with Windows Server 2016 (authorized training course MS 20741)

Upcoming Courses

Supporting and Troubleshooting Windows 10 (10982EC)

2026-02-13 09:30
35 hours
Madison, WI - Regus - Madison East - Park Bank Plaza
$ 2753 (Online)
$ 5753 (Classroom)

Supporting and Troubleshooting Windows 10 (10982EC)

2026-02-27 09:30
35 hours
Bangor, Maine
$ 2753 (Online)
$ 5753 (Classroom)

Supporting and Troubleshooting Windows 10 (10982EC)

2026-03-13 09:30
35 hours
Manchester, NH – Regus at 1087 Elm Street
$ 2753 (Online)
$ 5753 (Classroom)

Supporting and Troubleshooting Windows 10 (10982EC)

2026-03-27 09:30
35 hours
Memphis, TN - Regus at International Dr
$ 2753 (Online)
$ 5753 (Classroom)

Supporting and Troubleshooting Windows 10 (10982EC)

2026-04-10 09:30
35 hours
Kansas City, MO - Regus – Two Pershing Square (Crown Center)
$ 2753 (Online)
$ 5753 (Classroom)

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