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 Duration 21 hours

Course Outline

Module 1: Core Principles of Adobe Marketo Engage

  • Overview of the platform architecture and user interface components
  • Foundational concepts in marketing automation and lead lifecycle governance
  • Strategic management of leads, accounts, and target audiences
  • Development of intelligent segmentation strategies and dynamic lists

Module 2: Campaign Development and Foundational Automation

  • Configuration of email programs and web-based form structures
  • Construction of landing pages and dynamic content elements
  • Implementation of automated workflows, including drip campaign sequences
  • Evaluation of campaign efficacy and continuous performance optimization

Module 3: Advanced Automation and Personalization Protocols

  • Architectural design of multichannel nurturing initiatives spanning email, social, and web channels
  • Utilization of tokens and code snippets to ensure content consistency and reuse
  • Deployment of AI-driven personalization capabilities via Adobe Sensei
  • Integration with enterprise CRM systems, including Salesforce and Microsoft Dynamics

Module 4: Analytics Frameworks and Data Governance

  • Generation of executive dashboards and detailed performance reports
  • Analysis of multichannel attribution models and return on investment (ROI) calculations
  • Enforcement of data governance standards and adherence to security compliance requirements
  • Application of best practices for both academic and commercial marketing operations

Module 5: Applied Workshop – Campaign Simulation Exercise

  • Configuration of a realistic campaign scenario tailored for higher education institutions
  • Construction of automated workflows for student engagement and follow-up communications
  • Assessment and reporting of outcomes aligned with defined campaign objectives

Summary and Subsequent Action Steps

Requirements

  • Fundamental understanding of digital marketing and CRM concepts
  • Familiarity with email marketing and lead management workflows
  • Interest in automation and data-driven marketing strategies

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering
  • Marketing automation specialists and CRM coordinators
  • Academic staff responsible for communication, outreach, or enrollment marketing

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