Business Process Management Training Course

Introduction

• A Brief History of Process for Government
• The Process Perspective in Government Operations
• Process Management for Government Agencies
• Process Modeling, Analysis, and Design for Government
• Business Process Management Framework for Government
• Business Process Management Systems (BPMS) for Government
• Business Process Architecture for Government

BPM Implementation Strategies

• BPM Value Proposition for Government
• The BPM Community in the Public Sector
• Why Automate BPM for Government?
• Topology of a Service-Oriented Architecture (SOA) Reference Architecture for Government
• Overview of BPM Vendors and Positioning of BPM Tools for Government

Aligning IT and Business for Government

• BPM vs BPMS in Government Operations
• When to Choose a BPMS for Government Projects
• IT and Business Collaboration: Matching the Right Technology to Your Problem for Government
• Adopting a Development Model for Government Processes
• Overview of a BPM System for Government
• Terms and Concepts for Government BPM

Understanding Basic Concepts and Architecture for Government

• Process Modeling for Government Processes
• Process Analysis for Government Operations
• Process Design for Government Services
• Components and Structure of a BPMS for Government
• Enterprise Process Management Planning for Government
• Key Skills, Roles, and Responsibilities in Government BPM

Governance and Business Strategy for Government

• The Past: Data/Functions vs. Objects & Services for Government
• The Future: Core Business Logic vs. Process Control for Government
• Design Implications for Architects in Government
• Alignment of Business and IT for Government
• The Role of Business Stewardship in Government
• The Role of Business Rule Analysts in Government

Modeling a Process with BPMN for Government

• The Added Value of BPMN for Government Processes
• Composability and Basic Services for Government BPM
• Promoting an Incremental and Iterative Approach in Government
• Why Use Cases Should Drive the Project for Government
• Declaration of Message Properties for Government Processes
• Use of Correlation Sets for Government BPM
• Developing Complex Parallel Execution of Activities for Government
• Designing Concurrency for Government Processes
• BPMN Implemented by Vendors for Government
• Example: Microsoft XLANG for Government

Fault Handling and Exception Management for Government

• Defining Events for Government Processes
• Configuring Timeouts for Government BPM
• Handling Faults in Government Systems
• Catching Exceptions for Government Operations
• Compensation Management for Government Processes

Business Rules for Government

• Motivations for Business Rules (BRs) in Government
• Basic Concepts of Business Rules for Government
• The Rule Maturity Model (KPI RMM™) for Government
• KPI STEP™ Principles for Government Business Rules
• New Roles of Business and IT in Government
• The Business Focus in Business Rules for Government
• When a BR Approach is Appropriate for Government Projects
• New Aspects for Scoping a BR Project for Government
• Key Elements of a BR Project Plan for Government
• The Role of a BR Pilot for Government
• Overview of Mining Business Rules from Code for Government

BPM as an Enabler of SOA: Key Components for Government

• Application Frontends for Government BPM
• Basic Services for Government Processes
• The Value of an Enterprise Service Bus (ESB) for Government
• Using a Repository for Government BPM
• Increased Agility for Government Business Operations
• The BPM Board in Government Organizations
• Distributing Technology White Papers for Government

Controlling and Measuring Improvement Processes for Government

• Managing the Repository for Government BPM
• Setup of a Quality Gateway for Government Processes
• The 4 Pillars of Success in Government BPM

Metrics for Government BPM

• The Context of Organizational Performance for Government
• What Makes a Good Metric for Government Processes
• Measurement and Management Hierarchy for Government
• Process Management: More than Measurements in Government
• Metrics within Process Management Roles for Government
• Management Questions to Be Answered by Metrics for Government
• Pitfalls of Process Management Efforts for Government

Architecture of a BPM System for Government

• EAI and B2B Aspects for Government BPM
• Topology and Scalability for Government BPM Systems
• Design Tools for Government BPM
• Deployment Tools for Government BPM
• Monitoring and Management for Government BPM
• The Process Engine in Government BPM Systems
• The Process Definition Repository for Government BPM

Core BPMS Features and Interfaces for Government

• Repository Support for Government BPMS
• Database Support for Government BPMS
• BAM (Business Activity Monitoring) for Government BPMS
• Human Workflow Solutions for Government BPMS