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Course Outline
Introduction to Standards
- What are BPMN, DMN, and CMMN standards?
- When should BPMN be used for government operations?
- When should DMN be applied for government decision-making processes?
- When should CMMN be utilized for government case management?
Business Process Model and Notation (BPMN)
Basic BPMN Symbols in Examples
- Activity
- Gateways
- Events
- Sequence Flow
- Message
- Artifacts
Modeling Collaboration
- Pools and Participants
- Lanes
Message Flow
- How to model messages for government processes
Activities
- Distinguishing Activity from Task
- Human Interactions in Government Processes
- Types of Tasks for Government Operations
- Sub-Process for Complex Government Workflows
- Call Activity for Reusable Government Processes
- Loop Characteristics and Multi-Instance Activities for Efficient Government Operations
Items and Data
- Data Modeling for Government Processes
Events
- Key Concepts
- Start and End Events in Government Workflows
- Intermediate Events for Government Operations
- Trigger Mechanisms
- Types of Events
- Message
- Timer
- Error
- Escalation
- Cancel
- Compensation
- Link
Gateways
- Sequence Flow Considerations for Government Processes
- Exclusive Gateway for Decision Points in Government Workflows
- Inclusive Gateway for Multiple Outcomes in Government Operations
- Parallel Gateway for Simultaneous Actions in Government Processes
- Event-Based Gateway for Event-Driven Government Workflows
- Parallel Event-Based Gateway for Complex Event Handling in Government Operations
- Complex Gateway for Advanced Control Flow in Government Processes
Decision Model and Notation (DMN)
Introduction to DMN
- Brief History of DMN
- Fundamental Concepts
- Decision Requirements for Government Operations
- Decision Log for Accountability in Government Decision-Making
- Scope and Uses of DMN (Human and Automated Decision Making for Government)
Decision Requirements
- DRG (Decision Requirement Graph)
- DRD (Decision Requirement Diagram)
- Decision Table for Structured Decision-Making in Government
- Simple Expression Language (S-FEEL) for Basic Expressions in Government Decisions
- FEEL (Friendly Enough Expression Language) for Complex Expressions in Government Decisions
Case Management Model and Notation (CMMN)
Case Management Elements
- Core Infrastructure for Government Case Management
- Case Model Elements for Structured Government Cases
- Case and Role Definitions for Government Operations
- Information Model Elements for Data-Driven Government Cases
- Plan Model Elements for Workflow Design in Government Cases
- Artifacts for Supporting Information in Government Case Management
Notation
- Case Definition for Government Case Management
- Case Plan Models for Structured Workflows in Government Cases
- Case File Items for Documenting Government Cases
- Stages for Phased Execution in Government Cases
- Entry and Exit Criteria for Controlled Workflow Progression in Government Cases
- Plan Fragments for Reusable Workflows in Government Cases
- Tasks for Actionable Steps in Government Case Management
- Milestones for Key Achievements in Government Cases
- Event Listeners for Responsive Government Case Management
- Links for Connecting Elements in Government Cases
- Planning Table for Visualizing Workflows in Government Cases
- Decorators for Enhancing Information in Government Cases
- Artifacts for Supporting Documentation in Government Case Management
Requirements
A fundamental comprehension of process concepts is essential for government operations. This foundational knowledge supports efficient workflows, enhances governance, and ensures accountability across all public sector activities. Understanding these processes enables government agencies to implement policies effectively and serve the public with greater transparency and reliability.
28 Hours
Testimonials (1)
The pace was good, with a nice mixture of knowledge sharing, demonstrations and practical work. Filip was very engaging and provided the energy to get through the course. It was good that there was a lot of 1:1 tuition, with Filip going through individual training exercises.