BPM for Managers and Analysts Overview Training Course

Understanding Business Processes for Government

• Definition of a business process for government operations
• Types of business processes relevant to public sector organizations
• Unified Modelling Language (UML) in governmental contexts
• Business Process Modelling Notation (BPMN) for government applications
• Use Cases and their role in government process design
• An Incremental Process for Modelling in the public sector

Process Improvement Life Cycle for Government

• Assembling a team for process improvement initiatives
• Integration with the development life cycle for government projects
• The process improvement life cycle: Radical vs. incremental improvement in public sector contexts

Defining Business Processes for Government

• Business Use Case Diagrams and their application in government processes
• Business Use Cases and the role of business actors in governmental operations
• Modelling high-level and group processes for government efficiency
• Business Process Modelling Workshop (case study for government)

Mapping into System Requirements for Government

• System Use Cases for government systems
• Mapping actors and use cases in governmental contexts
• Mapping activities to system requirements for government operations
• Mapping business scenarios for government processes
• Mapping business workers for efficient government services
• Mapping the Business Entity Model for government data management
• Mapping Workshop focused on governmental needs

Preliminary Process Assessment for Government

• Evaluating external factors affecting government processes
• Identifying core and supporting processes in public sector operations
• Setting up improvement targets for government efficiency
• Identifying customers and stakeholders in governmental services

Business Process Models for Government

• Advantages and disadvantages of different modelling techniques for government use
• Components of process models relevant to public sector operations
• Introduction to use case scenarios for government processes
• Business objects in the context of governmental systems
• Mapping the workflow for government processes

Modelling Current Processes for Government

• Conducting interviews and focus groups for process assessment in government
• Modelling conditions, triggers, events, and business rules in governmental contexts
• Levels of abstraction in government process models
• Modelling tips and techniques specific to public sector processes
• Determining when the modelling is complete for government applications

Quantifying Processes for Government

• Deciding what and how much to measure in governmental processes
• Measuring customer satisfaction in public services
• Assessing performance metrics for government operations
• Evaluating efficiency in governmental processes
• Analyzing current processes for government improvement

Analysing Activities for Government

• Identifying value-added activities in public sector processes
• Analysing workflow patterns and constraints in governmental operations
• Dynamic analysis using simulation in government contexts
• Identifying areas of improvement in public sector processes
• Modelling new processes for government efficiency

Generating New Ideas for Government

• Documenting alternative approaches for governmental process improvement
• Integrating performance measurement mechanisms into government systems
• Capturing and representing process knowledge in public sector operations
• Managing the modelling process for government initiatives

Putting the New Business Process Models to Work for Government

• Mapping new processes to system requirements for government systems
• Creating policies and procedures manuals for governmental use
• Using models as tools for change management in public sector operations
• Process management techniques for government efficiency

Selecting Methods/Tools for Government

• Evaluating and selecting methods and customizations for governmental processes
• Modelling and simulation tools for government applications
• Workflow management tools for public sector operations
• Intranets and Extranets for government communication and collaboration
• Process and knowledge management tools for effective government services