Course Outline
Understanding Business Processes for Government
- Definition of a business process
- Types of business processes
- Unified Modelling Language (UML)
- Business Process Modelling Notation (BPMN)
- Use Cases
- An Incremental Process for Modelling
Process Improvement Life Cycle
- Assembling the team
- Integration with the development life cycle
- The process improvement life cycle: Radical vs. incremental improvement
Defining Business Processes for Government
- Business Use Case Diagrams
- Business Use Cases and Business Actors
- Modelling High-level and Group Processes
- Business Process Modelling Workshop (case study)
Mapping into System Requirements for Government
- System Use Cases
- Mapping Actors and Use Cases
- Mapping Activities
- Mapping Business Scenarios
- Mapping Business Workers
- Mapping the Business Entity Model
- Mapping Workshop
Preliminary Process Assessment for Government
- External factors
- Identifying core and supporting processes
- Setting up improvement targets
- Identifying customers and stakeholders
Business Process Models for Government
- Advantages and disadvantages of different modelling techniques
- Process model components
- Introduction to use case scenarios
- Business objects
- Mapping the workflow
Modelling Current Processes for Government
- Interviews and focus groups
- Modelling conditions, triggers, events, and business rules
- Levels of abstraction
- Modelling tips and techniques
- Determining when to stop
Quantifying Processes for Government
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Analysing current processes
Analysing Activities for Government
- Identifying value-added activities
- Analysing workflow patterns and constraints
- Dynamic analysis - simulation
- Identifying areas of improvement
- Modelling new processes
Generating New Ideas for Government
- Documenting alternatives
- Integrating performance measurement mechanisms
- Capturing and representing process knowledge
- Managing the modelling process
Putting the New Business Process Models to Work for Government
- Mapping to systems requirements
- Policies and procedures manuals
- Models as tools for change management
- Process management
Selecting Methods/Tools for Government
- Method evaluation, selection, and customization
- Modelling and simulation tools
- Workflow management tools
- Intranets and Extranets
- Process and knowledge management tools
Requirements
None for government
Testimonials (5)
the Labs
Frank Mhlongo - Standard Bank of South Africa
Course - JBoss
The pace was good, with a nice mixture of knowledge sharing, demonstrations and practical work. Filip was very engaging and provided the energy to get through the course. It was good that there was a lot of 1:1 tuition, with Filip going through individual training exercises.
Colin - Worldpay
Course - BPMN, DMN, and CMMN - OMG standards for process improvement
The training definitely backfilled some of the gaps in my knowledge left by reading the OptaPlanner userguide. It gave me a good broad understanding of how to approach using OptaPlanner in our projects going forward.
Terry Strachan - Exel Computer Systems plc
Course - OptaPlanner in Practice
Shared examples of every function and/or operators are all well explained.
Brian Amlon - Thakral One, Inc.
Course - Introduction to Drools 7 for Developers
a lot of practices are very welcome, many try and learn cases are embedded