Course Outline

Understanding Business Processes for Government

  • Definition of a business process
  • Types of business processes
  • Unified Modelling Language (UML)
  • Business Process Modelling Notation (BPMN)
  • Use Cases
  • An Incremental Process for Modelling

Process Improvement Life Cycle

  • Assembling the team
  • Integration with the development life cycle
  • The process improvement life cycle: Radical vs. incremental improvement

Defining Business Processes for Government

  • Business Use Case Diagrams
  • Business Use Cases and Business Actors
  • Modelling High-level and Group Processes
  • Business Process Modelling Workshop (case study)

Mapping into System Requirements for Government

  • System Use Cases
  • Mapping Actors and Use Cases
  • Mapping Activities
  • Mapping Business Scenarios
  • Mapping Business Workers
  • Mapping the Business Entity Model
  • Mapping Workshop

Preliminary Process Assessment for Government

  • External factors
  • Identifying core and supporting processes
  • Setting up improvement targets
  • Identifying customers and stakeholders

Business Process Models for Government

  • Advantages and disadvantages of different modelling techniques
  • Process model components
  • Introduction to use case scenarios
  • Business objects
  • Mapping the workflow

Modelling Current Processes for Government

  • Interviews and focus groups
  • Modelling conditions, triggers, events, and business rules
  • Levels of abstraction
  • Modelling tips and techniques
  • Determining when to stop

Quantifying Processes for Government

  • Deciding what and how much to measure
  • Measuring customer satisfaction
  • Measuring performance
  • Measuring efficiency
  • Analysing current processes

Analysing Activities for Government

  • Identifying value-added activities
  • Analysing workflow patterns and constraints
  • Dynamic analysis - simulation
  • Identifying areas of improvement
  • Modelling new processes

Generating New Ideas for Government

  • Documenting alternatives
  • Integrating performance measurement mechanisms
  • Capturing and representing process knowledge
  • Managing the modelling process

Putting the New Business Process Models to Work for Government

  • Mapping to systems requirements
  • Policies and procedures manuals
  • Models as tools for change management
  • Process management

Selecting Methods/Tools for Government

  • Method evaluation, selection, and customization
  • Modelling and simulation tools
  • Workflow management tools
  • Intranets and Extranets
  • Process and knowledge management tools

Requirements

None for government

 14 Hours

Number of participants


Price per participant

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