Course Outline

Introduction

  • A Brief History of Process

  • The Process Perspective

  • Process Management for Government

  • Process Modeling, Analysis & Design

  • Business Process Management Framework

  • Business Process Management Systems (BPMS)

  • Business Process Architecture

BPM Implementation Strategies

  • BPM Value Proposition

  • The BPM Community

  • Why Automate BPM?

  • Topology of a SOA Reference Architecture

Aligning IT and Business for Government

  • BPM vs BPMS

  • When to Choose a BPMS

  • IT and Business Collaboration: Matching the Right Technology to Your Problem

  • Adopting a Development Model for Government

  • Overview of a BPM System

  • Terms and Concepts

Understanding Basic Concepts and Architecture for Government

  • Process Modeling

  • Process Analysis

  • Process Design

  • Components and Structure of a BPMS

  • Enterprise Process Management Planning for Government

  • Key Skills, Roles, and Responsibilities

Governance and Business Strategy for Government

  • The Past: Data/Functions vs. Objects & Services

  • The Future: Core Business Logic vs. Process Control

  • Design Implications for Architects

  • Alignment of Business and IT for Government

  • The Role of Business Stewardship

  • The Role of Business Rule Analysts

Modeling a Process with BPMN for Government

  • The Added Value of BPMN

  • Composability and Basic Services

  • Promoting an Incremental and Iterative Approach for Government

  • Why Use Cases Should Drive the Project

  • Declaration of Message Properties

  • Use of Correlation Sets

  • Developing Complex Parallel Execution of Activities

  • Designing Concurrency for Government

  • BPMN Implemented by Vendors

Fault Handling and Exception Management for Government

  • Defining Events
  • Configuring Timeouts
  • Handling Faults
  • Catching Exceptions
  • Compensation Management

Business Rules for Government

  • Motivations for BRs
  • Basic Concepts
  • New Roles of Business and IT for Government
  • The Business Focus in Business Rules
  • When is a BR Approach Appropriate?
  • New Aspects for Scoping a BR Project for Government
  • Key Elements of a BR Project Plan
  • The Role of a BR Pilot for Government

BPM as an Enabler of SOA: Key Components for Government

  • Application Frontends
  • Basic Services
  • Using a Repository for Government
  • Increased Agility for the Business
  • The BPM Board for Government
  • Distributing Technology White Papers for Government

Controlling & Measuring Improvement Processes for Government

  • Managing the Repository for Government
  • Setup of a Quality Gateway for Government
  • The 4 Pillars of Success for Government

Metrics for Government

  • The Context of Organizational Performance for Government
  • What Makes a Good Metric for Government
  • Measurement & Management Hierarchy for Government
  • Process Management: More Than Measurements for Government
  • Metrics Within Processes: Management Roles in Measurement for Government
  • Management Questions to Be Answered for Government
  • Pitfalls of Process Management Efforts for Government

Architecture of a BPM System for Government

  • Topology and Scalability for Government

  • Design Tools for Government

  • Deployment Tools for Government

  • Monitoring and Management for Government

  • The Process Engine for Government

  • Process Definition Repository for Government

Core BPMS Features and Interfaces for Government

  • Repository Support for Government
  • Database Support for Government
  • BAM for Government
  • Human Workflow Solutions for Government

Requirements

There are no specific prerequisites required to participate in this course for government personnel.

 28 Hours

Number of participants


Price per participant

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