Course Outline

  • Part 1: Welcome and Introductions
    • Topics covered:
      • Opening remarks and introductions
      • Agenda overview and learning objectives
      • ICAgile certification for government professionals
      • Establishing working agreements
  • Part 2: The Need for Business Agility
    • Topics covered:
      • Business agility: drivers, importance, values, principles, and dimensions
      • VUCA (Volatility, Uncertainty, Complexity, Ambiguity)
      • Case for change: empowering teams in the public sector
      • Case for change: enhancing customer value and continuous learning
      • Measures of success for government initiatives
  • Part 3: Compelling Vision and Clarity of Purpose
    • Topics covered:
      • Developing a compelling vision and clarity of purpose for government
      • Focusing on the big picture and emerging future trends
      • Identifying blindspots, mental models, patterns, and sensemaking in public sector contexts
      • Navigating complex dynamics of change in governmental environments
      • Understanding customers, stakeholders, and emerging markets for government services
  • Part 4: New Ways of Thinking
    • Topics covered:
      • Cultivating a growth mindset in public sector professionals
      • Challenging paradigms and making value visible for government
      • The relationship between complexity and business agility in governmental operations
      • Recognizing and managing dilemmas, paradoxes, and polarities in the public sector
      • Applying lean systems thinking to government processes
      • Design thinking approaches for government solutions
  • Part 5: New and Differentiating Behaviors
    • Topics covered:
      • High-impact questions: asking versus telling in government settings
      • Experimenting and hypothesis testing for public sector innovation
      • Lean startup methodologies and canvases for government projects
      • Kanban values and systems for government workflows
      • Iterative frameworks and a sampling of practices for government agility
  • Part 6: Designing the Future
    • Topics covered:
      • Creating space for optimal engagement and value creation in government
      • Developing a business playbook for government initiatives
      • Action plans to accelerate business agility in the public sector
      • Personal development plan for government professionals
      • Review of ICAgile learning objectives and video content for government participants
 21 Hours

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