Course Outline
Introduction to Process Mining
- Overview of process mining for government
- Importance of data-driven process optimization in public sector operations
- Use cases and benefits across various government agencies
Getting Started with Celonis
- Introduction to the Celonis platform for government use
- Navigating the Celonis interface for efficient governance
- Overview of Celonis components: event logs, processes, and dashboards tailored for government workflows
Data Integration and Preparation
- Understanding event logs and data requirements for government applications
- Connecting data sources to Celonis to support public sector operations
- Data transformation and cleaning techniques to ensure accuracy in government reporting
Process Discovery and Visualization
- Creating and analyzing process models to enhance transparency and accountability
- Process visualization using the Celonis Model Viewer for clear communication within government agencies
- Identifying process variants and inefficiencies to improve public service delivery
Process Analysis and KPIs
- Setting Key Performance Indicators (KPIs) in Celonis to align with government goals
- Root cause analysis of process inefficiencies for government processes
- Creating benchmarks and thresholds for monitoring public sector performance
Action Engine and Process Automation
- Introduction to the Celonis Action Engine for government applications
- Automating tasks and workflows to streamline government operations
- Integrating Celonis with external applications (ERP, CRM) to support government systems
Building Custom Dashboards and Reports
- Customizing dashboards for different stakeholders in the public sector
- Creating and sharing reports to enhance transparency and accountability
- Real-time monitoring and alerts configuration to ensure timely decision-making
Best Practices and Use Cases
- Real-world examples of Celonis-driven optimization in government agencies
- Best practices for sustainable process improvement in the public sector
- Q&A and wrap-up discussion to address specific government needs
Summary and Next Steps
Requirements
- Basic understanding of business processes for government
- Familiarity with process flows, business operations, or workflows
Audience
- Business analysts
- Process owners and managers
- IT professionals
Testimonials (5)
the Labs
Frank Mhlongo - Standard Bank of South Africa
Course - JBoss
The pace was good, with a nice mixture of knowledge sharing, demonstrations and practical work. Filip was very engaging and provided the energy to get through the course. It was good that there was a lot of 1:1 tuition, with Filip going through individual training exercises.
Colin - Worldpay
Course - BPMN, DMN, and CMMN - OMG standards for process improvement
The training definitely backfilled some of the gaps in my knowledge left by reading the OptaPlanner userguide. It gave me a good broad understanding of how to approach using OptaPlanner in our projects going forward.
Terry Strachan - Exel Computer Systems plc
Course - OptaPlanner in Practice
Shared examples of every function and/or operators are all well explained.
Brian Amlon - Thakral One, Inc.
Course - Introduction to Drools 7 for Developers
a lot of practices are very welcome, many try and learn cases are embedded