Course Outline

Introduction to Process Mining

  • Overview of process mining techniques and methodologies
  • The significance of data-driven process optimization for government operations
  • Use cases and benefits across various industries, including public sector applications

Getting Started with Celonis

  • Introduction to the Celonis platform for government use
  • Navigating the Celonis interface for efficient data analysis
  • Overview of Celonis components: event logs, processes, and dashboards tailored for government operations

Data Integration and Preparation

  • Understanding event logs and data requirements for government processes
  • Connecting various data sources to the Celonis platform for comprehensive analysis
  • Data transformation and cleaning techniques to ensure accuracy and reliability in government datasets

Process Discovery and Visualization

  • Creating and analyzing process models to enhance government operations
  • Process visualization using the Celonis Model Viewer to identify inefficiencies and areas for improvement
  • Identifying process variants and inefficiencies within government workflows

Process Analysis and KPIs

  • Setting Key Performance Indicators (KPIs) in Celonis to monitor government processes
  • Conducting root cause analysis of process inefficiencies for government applications
  • Creating benchmarks and thresholds for ongoing monitoring and performance evaluation

Action Engine and Process Automation

  • Introduction to the Celonis Action Engine for government use
  • Automating tasks and workflows to streamline government operations
  • Integrating Celonis with external applications (ERP, CRM) to enhance government service delivery

Building Custom Dashboards and Reports

  • Customizing dashboards for different stakeholders within government agencies
  • Creating and sharing reports to facilitate informed decision-making
  • Configuring real-time monitoring and alerts to ensure timely action in government processes

Best Practices and Use Cases

  • Real-world examples of Celonis-driven optimization in government settings
  • Best practices for sustainable process improvement within government agencies
  • Q&A session and wrap-up discussion to address specific government needs and concerns

Summary and Next Steps

Requirements

  • Basic understanding of business processes for government
  • Familiarity with process flows, business operations, or workflows

Audience

  • Business analysts
  • Process owners and managers
  • IT professionals
 14 Hours

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