Course Outline
Introduction to Process Mining
- Overview of process mining techniques and methodologies
- The significance of data-driven process optimization for government operations
- Use cases and benefits across various industries, including public sector applications
Getting Started with Celonis
- Introduction to the Celonis platform for government use
- Navigating the Celonis interface for efficient data analysis
- Overview of Celonis components: event logs, processes, and dashboards tailored for government operations
Data Integration and Preparation
- Understanding event logs and data requirements for government processes
- Connecting various data sources to the Celonis platform for comprehensive analysis
- Data transformation and cleaning techniques to ensure accuracy and reliability in government datasets
Process Discovery and Visualization
- Creating and analyzing process models to enhance government operations
- Process visualization using the Celonis Model Viewer to identify inefficiencies and areas for improvement
- Identifying process variants and inefficiencies within government workflows
Process Analysis and KPIs
- Setting Key Performance Indicators (KPIs) in Celonis to monitor government processes
- Conducting root cause analysis of process inefficiencies for government applications
- Creating benchmarks and thresholds for ongoing monitoring and performance evaluation
Action Engine and Process Automation
- Introduction to the Celonis Action Engine for government use
- Automating tasks and workflows to streamline government operations
- Integrating Celonis with external applications (ERP, CRM) to enhance government service delivery
Building Custom Dashboards and Reports
- Customizing dashboards for different stakeholders within government agencies
- Creating and sharing reports to facilitate informed decision-making
- Configuring real-time monitoring and alerts to ensure timely action in government processes
Best Practices and Use Cases
- Real-world examples of Celonis-driven optimization in government settings
- Best practices for sustainable process improvement within government agencies
- Q&A session and wrap-up discussion to address specific government needs and concerns
Summary and Next Steps
Requirements
- Basic understanding of business processes for government
- Familiarity with process flows, business operations, or workflows
Audience
- Business analysts
- Process owners and managers
- IT professionals
Testimonials (5)
the Labs
Frank Mhlongo - Standard Bank of South Africa
Course - JBoss
The pace was good, with a nice mixture of knowledge sharing, demonstrations and practical work. Filip was very engaging and provided the energy to get through the course. It was good that there was a lot of 1:1 tuition, with Filip going through individual training exercises.
Colin - Worldpay
Course - BPMN, DMN, and CMMN - OMG standards for process improvement
The training definitely backfilled some of the gaps in my knowledge left by reading the OptaPlanner userguide. It gave me a good broad understanding of how to approach using OptaPlanner in our projects going forward.
Terry Strachan - Exel Computer Systems plc
Course - OptaPlanner in Practice
His demonstrations, he demo from the scratch, which allows us to see the step by step process. As well as the practical examples, it was great, it looks like a real case scenario already.
Kim Justine Ferriol - Thakral One, Inc.
Course - Introduction to Drools 7 for Developers
a lot of practices are very welcome, many try and learn cases are embedded
