Course Outline

Introduction to Process Mining

  • Overview of process mining for government
  • Importance of data-driven process optimization in public sector operations
  • Use cases and benefits across various government agencies

Getting Started with Celonis

  • Introduction to the Celonis platform for government use
  • Navigating the Celonis interface for efficient governance
  • Overview of Celonis components: event logs, processes, and dashboards tailored for government workflows

Data Integration and Preparation

  • Understanding event logs and data requirements for government applications
  • Connecting data sources to Celonis to support public sector operations
  • Data transformation and cleaning techniques to ensure accuracy in government reporting

Process Discovery and Visualization

  • Creating and analyzing process models to enhance transparency and accountability
  • Process visualization using the Celonis Model Viewer for clear communication within government agencies
  • Identifying process variants and inefficiencies to improve public service delivery

Process Analysis and KPIs

  • Setting Key Performance Indicators (KPIs) in Celonis to align with government goals
  • Root cause analysis of process inefficiencies for government processes
  • Creating benchmarks and thresholds for monitoring public sector performance

Action Engine and Process Automation

  • Introduction to the Celonis Action Engine for government applications
  • Automating tasks and workflows to streamline government operations
  • Integrating Celonis with external applications (ERP, CRM) to support government systems

Building Custom Dashboards and Reports

  • Customizing dashboards for different stakeholders in the public sector
  • Creating and sharing reports to enhance transparency and accountability
  • Real-time monitoring and alerts configuration to ensure timely decision-making

Best Practices and Use Cases

  • Real-world examples of Celonis-driven optimization in government agencies
  • Best practices for sustainable process improvement in the public sector
  • Q&A and wrap-up discussion to address specific government needs

Summary and Next Steps

Requirements

  • Basic understanding of business processes for government
  • Familiarity with process flows, business operations, or workflows

Audience

  • Business analysts
  • Process owners and managers
  • IT professionals
 14 Hours

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