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Course Outline
Overview of Process Mining Concepts
- Foundations of process mining methodologies
- Strategic value of data-driven operational optimization
- Sector-specific applications and public sector benefits for government
Initiating Use of the Celonis Platform
- Celonis platform capabilities and architecture
- Navigating the user interface and core functions
- Key platform elements: event logs, process structures, and analytics dashboards
Data Integration and Preparation Protocols
- Evaluating event log requirements and data specifications
- Establishing secure connections between data sources and Celonis
- Techniques for data transformation and quality assurance
Process Discovery and Visualization
- Development and evaluation of process models
- Visualization tools within the Celonis Model Viewer
- Identification of process variations and operational bottlenecks
Process Analysis and Key Performance Indicators
- Definition and configuration of Key Performance Indicators (KPIs)
- Root cause analysis for process inefficiencies
- Establishment of performance benchmarks and monitoring thresholds
Action Engine and Process Automation
- Introduction to the Celonis Action Engine framework
- Automation of administrative tasks and workflows
- Integration with external enterprise systems (ERP, CRM) for government operations
Development of Custom Dashboards and Reporting
- Tailoring dashboards to meet diverse stakeholder requirements
- Generation and distribution of analytical reports
- Configuration of real-time monitoring and notification systems
Operational Best Practices and Applications
- Case studies demonstrating optimization through Celonis
- Guidelines for sustaining long-term process improvement
- Question-and-answer session and concluding remarks
Summary and Strategic Next Steps
Requirements
- Fundamental knowledge of organizational operations
- Working familiarity with operational workflows, business procedures, or process maps
Target Audience
- Business analysts
- Process owners and managers
- Information technology professionals
14 Hours
Testimonials (3)
treatment of certain aspects of my work
Keagile Ramokolo - 8111095637085
Course - Business Process Management
the practical part
Daniela Mirevska
Course - Business Process Modelling in BPMN 2.0
The trainer shared his knowledge and led great atmosphere.