Formal Etiquette in Hospitality Training Course

A customer care strategy plays a critical role in building customer satisfaction, helping organizations retain loyal customers and increase levels of repeat business. Through effective customer service, agencies can gain the client’s trust, enhance their image, and strengthen their competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies for government. Satisfied customers may, through conversations and story-telling, become voluntary advocates for your agency and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately, and clearly in all situations.

OBJECTIVES

• Developing competencies in the area of professional customer care for government
• Increasing the efficiency of communication with customers
• Attaining the knowledge of how to understand the underlying needs and expectations of customers
• Building strong and sustainable relationships with clients
• Expanding the positive image of the agency in the market
• Identifying, reducing, and overcoming objections and barriers
• Learning about personalities and communication preferences when dealing with clients
• Establishing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Exercises in groups
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

At the completion of this course, participants will be able to:

• Adopt a focused customer care strategy for government
• Identify key customer issues
• Build the professional image of the agency
• Adapt to specific customer behavior styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high-quality customer care
• Use techniques to deal with difficult situations
• Recognize barriers to the delivery of outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers in a public sector context. It emphasizes treating individuals with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and best practices for government. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various interaction points, enhancing the overall experience for government constituents.

Pfizer, Hewlett Packard, DellEMC, and VMware have benefited from this program, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the workplace. If your organization aims to:

• Create high-performing work teams
• Consistently win contracts through effective pitching
• Successfully negotiate the best deals
• Build shareholder value year on year...