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Course Outline
Diagnostic Alignment & Influencing Behavior Model
- Reviewing individualized 360-degree assessment results to identify behavioral blind spots.
- Aligning personal influence styles with the core influencing behavior model for government personnel.
- Identifying gaps between current habits and operational requirements.
- Workshop: Converting diagnostic data into a targeted professional development plan for influence growth.
Presentation Mastery for Strategic Impact
- Constructing persuasive narratives that support executive decision-making processes.
- Utilizing vocal presence, pacing, and non-verbal cues to establish credibility and authority.
- Developing high-impact presentations that translate interest into actionable commitments.
- Lab: Delivering a five-minute persuasive presentation with real-time peer coaching and facilitator calibration.
Interpersonal Dynamics & Resilient Response Patterns
- Analyzing psychological triggers, emotional intelligence, and behavioral adaptation under pressure for government contexts.
- Managing skepticism, resistance, and conflict while maintaining psychological safety.
- Developing influence networks across hierarchical and cross-functional boundaries.
- Activity: Conducting structured role-play scenarios requiring adaptive communication and emotional regulation.
Team Collaboration & High-Performing Dynamics
- Aligning diverse personalities, working styles, and priorities to achieve shared objectives.
- Facilitating consensus while preserving individual accountability and autonomy.
- Establishing influence-based team norms, feedback mechanisms, and collaborative practices for government teams.
- Workshop: Co-creating a team influence charter and collaboration guide for sustained execution.
Negotiation & Contracting Strategy
- Applying principle-based negotiation techniques versus positional bargaining in complex environments for government operations.
- Managing value creation, anchoring, concession mapping, and risk allocation.
- Implementing pricing strategies, scope management, and securing favorable terms under uncertainty.
- Lab: Participating in guided negotiation simulations with debriefs, strategy mapping, and behavioral calibration.
Organizational Value, Scaling & Sustainable Change
- Linking influence behaviors to measurable outcomes, including revenue growth, cost optimization, and value delivery.
- Extending personal influence into cross-functional leadership and executive sponsorship roles.
- Measuring behavioral adoption, tracking progress, and reinforcing continuous professional development for government staff.
- Capstone: Developing a personalized action plan with accountability structures, resource mapping, and post-program support pathways.
- Open Q&A, course closure, and certification/attendance documentation.
Requirements
• Participants complete a 48-question online 360-degree survey to assess their current influencing behaviors, providing self-assessment data alongside input from up to seven additional respondents. Responses are not anonymous. • The resulting report connects to the Influencing Behaviour Model employed in this program for government and is reviewed during the course.
14 Hours
Testimonials (3)
I liked the all the information provided, knowledge and experience sharing.
Mike Silva - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course - Influence in Action
I would like to have one more practice/exercise of negotiation and not only one.
Susana Michel - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
Course - Influence in Action
the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.
