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 Duration 14 hours

Course Outline

Foundations of Public Management

Leadership Competencies in Contemporary Governance

Supervision of Workforce Units

  • Administrative approaches and styles
  • Aligning leadership methodologies with stages of team maturity
  • Assessment of optimal leadership profiles and self-analysis of management styles
  • Evaluation of personal strengths and weaknesses in a leadership role, including identification of areas for professional growth
  • Attributes of high-performing teams for government operations
  • Coordination of tasks to meet established strategic objectives

Organizational Communication Standards

  • Foundations of verbal and nonverbal exchange
  • Individual communication styles and their impact
  • Identification and mitigation of communication obstacles
  • Effective inquiry and questioning techniques
  • Practices for active listening
  • Delivering constructive and professional critique
  • Methodologies for providing performance feedback
  • Resolving complex situations during interactions
  • Structuring internal communication networks
  • Optimization of information flow models

Techniques for Resolving Disputes Within Teams

  • Nature and classification of workplace conflicts
  • Primary sources of organizational disagreement
  • Behavioral approaches to managing disputes and appropriate conduct
  • Leveraging conflict for assertive development and team improvement
  • Strategic frameworks for navigating conflict situations
  • Comprehensive conflict management practices
  • Core methods for achieving resolution
  • Emotional regulation during disputes
  • Overcoming verbal and nonverbal barriers to effective resolution

Motivating and Inspiring Teams

  • Foundations of employee engagement
  • Factors driving motivation within organizational structures
  • Classifications of motivational drivers
  • Principles governing economic incentives
  • Utilization of intangible resources for motivation
  • Psychological frameworks for fostering engagement
  • Integration of feedback and performance evaluation
  • The role of language in sustaining motivation

Effective Time Management and Resource Utilization

  • Application of the time management matrix
  • Personal time control and elimination of productivity disruptors
  • Techniques for strategic time planning
  • Proper delegation of duties and authority

Coaching Methodologies

  • Definition and practical application of coaching
  • Roles and responsibilities of individual participants
  • Providing detailed and substantive feedback

Course Synthesis

Requirements

This course is general in scope and does not require prior specialized knowledge or technical expertise for participation.

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