Course Outline

Introduction to Management for Government

Leadership Skills in Modern Management

Leading a Team of Workers

  • Management styles
  • Selection of effective management style to team development phases
  • The ideal manager. Analysis of one's own leadership style
  • Analysis of the strengths and weaknesses of one’s personality as a leader, identification of development potentials
  • Characteristics of effective teams
  • Coordination of activities to achieve set goals

Communication in Organizations for Government

  • Basis of verbal and nonverbal communication
  • Individual styles of communication
  • Communication barriers
  • Questioning techniques
  • The art of active listening
  • Constructive criticism
  • Giving feedback
  • Solving difficult situations during a call
  • Communication networks
  • Information flow models and their optimization

Selected Techniques of Conflict Resolution in a Team of Employees for Government

  • The nature and types of conflict
  • The main sources of conflict
  • Behavioral styles in managing conflict, appropriate behavior in disputes
  • Assertive use of conflicts to foster team development
  • Strategies used in conflict situations
  • Conflict management
  • Main methods of conflict resolution
  • Working with emotions in conflict
  • Barriers to communication and conflict resolution. Verbal and nonverbal

Motivating Team Management for Government

  • Understanding motivation
  • What motivates people in the organization
  • Types of motivation
  • Principles of economic incentives
  • Principles of motivating with intangible resources
  • Psychological principles to motivate
  • Feedback and evaluation
  • The importance of language in motivation

Ability to Manage Time Effectively for Government

  • Time management matrix
  • Controlling one’s own time and dealing with time thieves
  • Time planning techniques
  • Delegation of authority and tasks

Coaching for Government

  • What it is and how to use it
  • Individual participant goals
  • In-depth feedback

Summary of Training for Government

Requirements

This course is designed to be accessible to all participants and does not require specialized knowledge for government professionals.

 14 Hours

Number of participants


Price per participant

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