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Course Outline
Introduction to Management for Government
Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selection of effective management style to team development phases
- The ideal manager. Analysis of one's own leadership style
- Analysis of the strengths and weaknesses of one’s personality as a leader, identification of development potentials
- Characteristics of effective teams
- Coordination of activities to achieve set goals
Communication in Organizations for Government
- Basis of verbal and nonverbal communication
- Individual styles of communication
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Giving feedback
- Solving difficult situations during a call
- Communication networks
- Information flow models and their optimization
Selected Techniques of Conflict Resolution in a Team of Employees for Government
- The nature and types of conflict
- The main sources of conflict
- Behavioral styles in managing conflict, appropriate behavior in disputes
- Assertive use of conflicts to foster team development
- Strategies used in conflict situations
- Conflict management
- Main methods of conflict resolution
- Working with emotions in conflict
- Barriers to communication and conflict resolution. Verbal and nonverbal
Motivating Team Management for Government
- Understanding motivation
- What motivates people in the organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating with intangible resources
- Psychological principles to motivate
- Feedback and evaluation
- The importance of language in motivation
Ability to Manage Time Effectively for Government
- Time management matrix
- Controlling one’s own time and dealing with time thieves
- Time planning techniques
- Delegation of authority and tasks
Coaching for Government
- What it is and how to use it
- Individual participant goals
- In-depth feedback
Summary of Training for Government
Requirements
This course is designed to be accessible to all participants and does not require specialized knowledge for government professionals.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group