Leader Coach and Team Coach Capability for managers Training Course

A highly participatory course involving individual and group discussions and skills practice, enabling participants to share ideas and enhance their skill levels.

Audience

This course is designed for anyone looking to improve their assertiveness skills within a professional setting.

Aim

The aim of this course is to boost confidence and increase the ability of participants to communicate confidently and assertively with colleagues and customers, enhancing overall effectiveness in the workplace.

Objectives

By the end of the program, participants will:

• Understand and overcome barriers to assertiveness
• Identify behavioral traits in themselves and others and learn effective strategies for managing these behaviors
• Communicate effectively with a diverse range of individuals to achieve mutually beneficial outcomes whenever possible
• Manage difficult situations with proficiency, ensuring positive outcomes

This course is tailored to align with the needs of public sector employees, providing them with the tools necessary for government service excellence.

Purpose of the Course:

This course is designed for government team leaders, managers at the start of their career paths, and high-potential employees selected for development. It serves as a foundational step in cultivating individual leadership roles and enhancing human resource management practices.

Benefits of Completion of the Course:

Completion of this course will enhance the efficiency of team management, improve decision-making related to managerial functions, ensure the appropriate selection of leadership styles based on team situations, promote business growth, strengthen conflict resolution skills, and develop effective time management techniques.

Training Method:

The training employs a variety of methods including short thematic lectures, individual exercises, simulations, case studies, and role plays to provide a comprehensive learning experience for government participants.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but would benefit from their independent and non-judgmental input

Format of the Course

The course will be a combination of:

• Facilitated discussions
• Delegated coaching sessions, with comprehensive feedback

By the End of the Course, Delegates Will Be Able to:

• Define "coaching" and explain in detail its use for improving individual and team performance, particularly in understanding and addressing under-performance issues.
• Deliver meaningful coaching sessions that align with public sector workflows, governance, and accountability standards.

By the end of the course, participants will be able to:

• Recognize the importance of managing their own behavior before they can influence others' behavior
• Understand the advantages and disadvantages of various communication methods available for government
• Effectively manage internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

Audience

• Colleagues within their agency
• Supervisors and leadership
• Internal and external stakeholders and customers

Format of the Course for Government

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

By the End of the Course, Participants Will Be Able to:

• Understand conflict and its impact on individuals and teams
• Define assertive and non-assertive behaviors
• Recognize the importance of self-management before managing others
• Develop skills in addressing conflict assertively
• Build confidence through demonstrations and practical simulations

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their supervisors
• Their team members
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises
• Case studies

By the End of the Course, Participants Will Be Able to:

• Understand the importance of managing their own behavior before they can influence others' behavior
• Recognize the strengths and weaknesses of various communication media available for government use
• Appreciate how to manage, motivate, and develop their team members effectively
• Effectively manage interactions with internal and external customers and stakeholders
• Explain strategies for addressing difficult situations they may encounter in the workplace

This instructor-led, live training in US (online or onsite) is designed for government team members and leaders who seek to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Develop a shared direction to establish a collective vision, mission, and goals.
• Cultivate a culture of collaboration to foster positive values and motivate teams.
• Enhance team engagement through team building activities, innovation, and conflict management to boost collaboration.
• Evaluate team collaboration performance to assess teamwork and productivity.

This instructor-led, live training in US (online or onsite) is designed for team leaders and team members who seek to enhance their communication, collaboration, and interpersonal relationships within the workplace. By adhering to a series of best practices, teams can improve these essential skills, leading to increased productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common communication challenges and responses in the workplace.
• Enhance the efficiency of team-based work processes.
• Understand both individual and collective team needs to better manage and direct efforts.
• Recognize the significance of emotional intelligence as a key indicator for improving interpersonal relations at work, particularly for government operations.

Strong teamwork is essential for operational success in government projects. In dynamic initiatives such as Visitax, team leaders play a critical role in fostering a collaborative environment where trust, communication, and mutual support enhance performance and engagement.

This instructor-led, live training (online or onsite) is designed for intermediate-level team leaders who aim to strengthen their collaboration, communication, and trust-building skills to improve teamwork within the Visitax project.

Upon completion of this training, participants will be able to:

• Apply principles of effective teamwork to align group efforts with Visitax objectives for government.
• Communicate clearly and empathetically across diverse team settings.
• Foster trust and psychological safety to enhance collaboration and performance.
• Identify and resolve team conflicts constructively.
• Promote shared accountability and a culture of mutual support.

Format of the Course

• Facilitated discussions and collaborative exercises.
• Interactive role plays and reflective activities.
• Practical tools and case-based learning from Visitax project scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The training 'Generational Differences in Management. Employees of Generations XYZ. How to Function with Them' is aimed at team leaders, offering knowledge and skills in communication and motivation of employees from generations X, Y, and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling effective acquisition of the skills necessary for managing a team in a generationally diverse environment.