Course Outline

Introduction

  • The critical role of communication in organizational success for government
  • The evolution of teams within governmental structures
  • An overview of emotional intelligence

Communication

  • Identifying areas for improvement in communication processes for government
  • Strategies to enhance communication effectiveness
  • Maintaining objectivity and avoiding personal biases
  • Expressing intended messages clearly and concisely
  • The impact of emotions on communication
  • The significance of empathy in fostering effective interactions

Teamwork

  • Contrasting efficient and inefficient teams within government settings
  • Establishing a shared mission and vision
  • Recognizing individual team members' needs and contributions
  • Setting clear goals and monitoring performance
  • Achieving synergy through collaborative efforts

Managing a Team

  • The pivotal role of leadership in government teams
  • Taking ownership and accountability for team challenges
  • Demonstrating exemplary behavior as a leader
  • Conducting concise, engaging, and productive meetings
  • Evaluating progress and adjusting strategies as needed
  • Nurturing the development of future leaders within government

Emotional Intelligence

  • An introduction to emotional intelligence in a governmental context
  • Assessing levels of emotional intelligence among team members
  • Leveraging emotions to enhance relationships and performance
  • Identifying diverse personality types within the team for government
  • Developing emotional intelligence through practical tools and techniques

Summary and Conclusion

Requirements

  • Experience collaborating within a team environment for government

Audience

  • Team leaders and members
  • Managers
 7 Hours

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